Jobs
>
Chicago

    Fraud Investigation/Research Analyst - Chicago, Illinois, United States - Interactive Brokers

    Interactive Brokers
    Interactive Brokers Chicago, Illinois, United States

    3 weeks ago

    Default job background
    Description


    Job Summary



    IBKR is looking for a Client Operations - Fraud Investigation/Research Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

    The ideal candidate will display passion, integrity, commitment and drive to deliver a positive, differentiated service.

    Your Responsibilities:

    • Proactive handling of client exceptional inquiries via call backs - verbal and video client verification.
    • Handling escalations of client inquiries pertaining to IBKR's security system via tickets.
    • Problem management with focus on security protocols and practices.
    • Handling escalations of suspicious client activity or behavior to Senior SFP Analysts.
    • Proactive tracking of fraud cases and trends realized.
    • Creation of on-the-job training and fraud awareness material.

    Qualifications and Experience:

    • 2+ years' experience in an information security or fraud prevention role. Open to recent graduates with a degree in the below areas of study.
    • BSc in STEM areas (Science, Technology, Engineering and Mathematics) and Information Security.
    • Proficient in Windows and/or macOS computer systems and basic office applications.
    • Maintain up-to-date knowledge of the security industry as it relates to IBKR including:
      • Social engineering
      • Fraud Schemes
      • Mobile Security
      • Information Security
    • Languages: Fluency in English. Any additional language is a plus.

    Required Skills:

    • Analytical approach to problem solving.
    • Organized, practical, good attention to detail.
    • Excellent communication (spoken and written) and interpersonal skills.
    • Ability to engage and maintain a conversation with clients.
    • Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist.
    • Ability to learn and adapt to new information and technology platforms.
    • Navigating multiple computer applications while interacting with clients.
    • Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.


    Company Benefits & Perks

    • Competitive salary, annual performance-based bonus and stock grant
    • Retirement plan 401(k) with a competitive company match
    • Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
    • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
    • Paid time off and a generous parental leave policy
    • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
    • Corporate events, including team outings, dinners, volunteer activities and company sports teams
    • Education reimbursement and learning opportunities
    • Modern offices with multi-monitor setups

    #LI-NB1


  • Alluvionic

    Investigative Research Analyst

    17 hours ago

    Alluvionic Chicago, United States

    Job Description · Job DescriptionAlluvionic is seeking an Investigative Research Analyst to assist the U.S. Marshals Service management and other staff members in all office activities and operations as assigned. The Investigative Research Analyst will work independently to provi ...

  • Interactive Brokers

    Fraud Investigation/Research Analyst

    2 weeks ago

    Interactive Brokers Chicago, United States

    Job Summary · IBKR is looking for a Client Operations - Fraud Investigation/Research Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one ...

  • Mayvin®

    Investigative Research Analyst

    1 week ago

    Mayvin® Chicago, United States

    Job Details · Job Location · Chicago, IL · Position Type · Full Time · Education Level · 4 Year Degree · Salary Range · $64, $66,000.00 Salary · Travel Percentage · None · Job Shift · Day · Job Category · Professional Services · Mayvin is seeking an Investigative Re ...

  • Interactive Brokers

    Fraud Investigation/Research Analyst

    3 weeks ago

    Interactive Brokers Chicago, United States

    Job Description · Job DescriptionJob SummaryIBKR is looking for a Client Operations - Fraud Investigation/Research Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team ...

  • Alluvionic

    Investigative Research Analyst

    6 hours ago

    Alluvionic Chicago, United States

    Alluvionic is seeking an **Investigative Research Analyst** to assist the U.S. Marshals Service management and other staff members in all office activities and operations as assigned. The Investigative Research Analyst will work independently to provide overall support. · Must be ...

  • Mayvin Inc

    Investigative Research Analyst

    2 weeks ago

    Mayvin Inc Chicago, United States

    Mayvin is seeking an **Investigative Research Analyst** to assist the U.S. Marshals Service management and other staff members in all office activities and operations as assigned. The Investigative Research Analyst will work independently to provide overall support. · Must be a U ...

  • Interactive Brokers

    Fraud Investigation/Research Analyst

    3 weeks ago

    Interactive Brokers Chicago, United States

    Job Summary · IBKR is looking for a Client Operations - · Fraud Investigation/Research Analyst · who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to sha ...

  • Interactive Brokers

    Fraud Investigation/Research Analyst

    3 weeks ago

    Interactive Brokers Chicago, United States

    Job Summary · IBKR is looking for a Client Operations - Fraud Investigation/Research Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one ...

  • Interactive Brokers

    Fraud Investigation/Research Analyst

    3 weeks ago

    Interactive Brokers Chicago, United States

    Job Summary · IBKR is looking for a Client Operations - Fraud Investigation/Research Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one ...

  • SQRL

    Clinical Research Sub-Investigator

    3 weeks ago

    SQRL Chicago, United States

    We are seeking a Physician who is interested in learning the Clinical Research industry. This position will start as a Sub-Investigator but will blossom eventually into a Clinical Research Principal Investigator. This role will be in the Andersonville area with a fast-growing cli ...

  • KENTECH CONSULTING INC

    Investigative Analyst LEAD

    1 day ago

    KENTECH CONSULTING INC Chicago, United States

    Job Description · Job DescriptionCompany Description · KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-to ...

  • KENTECH CONSULTING INC

    Investigative Analyst LEAD

    2 weeks ago

    KENTECH CONSULTING INC Chicago, United States

    Job Description · Job DescriptionCompany Description · KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-to ...

  • Cboe Global Markets

    Investigative Analyst, Regulation

    4 weeks ago

    Cboe Global Markets Chicago, United States

    Job Description · Building trusted markets - powered by our people. · At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of m ...

  • KENTECH Consulting

    Investigative Analyst LEAD

    4 hours ago

    KENTECH Consulting Chicago, United States

    Company Description · KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management ...

  • Stout

    Analyst - Disputes, Claims & Investigations

    1 day ago

    Stout Chicago, United States Full time

    Analyst – Disputes, Claims, & InvestigationsAnalysts in the Disputes, Claims, & Investigations group work primarily as financial consultants on engagements within a litigation setting. Common engagements include forensic accounting, fraud investigations, valuation, shareholder di ...

  • Northern Trust

    Financial Crimes Investigator, Analyst

    2 weeks ago

    Northern Trust Chicago, United States

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful ...

  • Office of Inspector General, City of Chicago

    Investigative Analyst

    2 weeks ago

    Office of Inspector General, City of Chicago Chicago, United States

    **INVESTIGATIVE ANALYST** · **OFFICE OF INSPECTOR GENERAL** · Under guidance of the Chief Investigative Analyst, this position conducts comprehensive investigative reviews of closed, confidential, and sensitive disciplinary investigations conducted by Chicago Police Department's ...

  • Penn Foster Inc

    Research Analyst

    2 weeks ago

    Penn Foster Inc Chicago, United States

    Department · BSD BMD - Tang Lab · About the Department · The Ben-May Department for Cancer Research at the University of Chicago focuses on the basic research on the Molecular, Cellular, and Genetic events contributing to carcinogenesis, metastasis, and therapy resistance. We use ...

  • Penn Foster Inc

    Research Analyst

    2 weeks ago

    Penn Foster Inc Chicago, United States

    Department · BSD BMD - Tang Lab · About the Department · The Ben-May Department for Cancer Research at the University of Chicago focuses on the basic research on the Molecular, Cellular, and Genetic events contributing to carcinogenesis, metastasis, and therapy resistance. We ...

  • First Trust Capital Management L.P.

    Research Analyst

    2 weeks ago

    First Trust Capital Management L.P. Chicago, United States

    Summary · The Research Analyst role at First Trust Alternative Investment Research (FT AIR) is focused on supporting all aspects of the investment due diligence efforts with respect to the firms hedge fund, private equity, venture capital, real estate, private credit, and liquid ...