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    Guest Service Representative - Fayetteville, United States - Cake Delights

    Cake Delights
    Cake Delights Fayetteville, United States

    3 weeks ago

    Default job background
    Description

    Benefits:

    Competitive salary

    Employee discounts

    Flexible schedule

    Free uniforms

    Training & development


    • Possess a strong sense of teamwork.
    • Ability to follow instructions.
    • Has integrity.
    • Takes initiative.
    • Fits the brand culture.
    • Works well under pressure.
    • Outgoing and friendly personality.
    • Attention to detail.
    • Multi-tasking ability.
    • Strong sales ability.
    • Strong sense of urgency.
    • Genuine care for others' needs. Responsibilities (Including, but not limited to...)
    • Abide by all NBC policies and procedures.
    • Uphold the NBC image and brand.
    • Assist other departments when necessary.
    • Introduce walk-in guests to the bakery and products using a Guest Tour.
    • Suggest creative solutions to guests with walk-in orders.
    • Suggest the purchase of add-ons and retail to make the product a complete experience.
    • Assist phone-in guests with their orders.
    • Give cake presentations while performing quality control tests.
    • Operate and balance the POS with accuracy and efficiency.
    • Collect email addresses from guests.
    • Keep samples available during operating hours.
    • Have current and complete knowledge of current prices, products and promotions.
    • Keep retail area clean, swept and neatly merchandised throughout the day.
    • Dust all retail surfaces at least twice per week, including counter tops and POS stations.
    • Carry out the duties the crafter assigns from time to time.
    • Track inventory and commissionable sales.

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