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    Customer Service Representative - Fayetteville, United States - Search Solution Group

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    Description

    Job Description

    Job Description

    Customer Service Representative

    Fayetteville, NC (Onsite)

    Our client is a nationwide multi-million dollar manufacturing company.

    YOUR RESPONSIBILITIES:

    • Receive and respond to internal and external customer requests, inquiries, and concerns
    • Handle customer inquiries for materials and customer master data
    • Troubleshoot problems, internal and external and maintain departmental records
    • Communicate customer complaints to quality managers at respective plants
    • Process customer master data for Reporting program
    • Communicate with all division personnel as needed
    • Excellent verbal and written communications
    • Prepare, generate and distribute reports as needed

    REQUIREMENTS

    • Customer Service experience in the Automotive Industry
    • Experience in Automotive OE experience is a plus
    • MUST have SAP software experience
    • Keyboard skill and accuracy (8,000 KPH and 60 WPM)
    • Quality Systems helpful (or ability to learn quickly)
    • Outlook, Microsoft Word, Excel and Internet skills necessary.
    • Possess good problem solving, analytical and time management skills
    • Working knowledge of office procedures and equipment (copiers, printers, digital senders, and fax)
    • Excellent verbal and written communication skills


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