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Baton Rouge

    Telecom Operations Engineer - Baton Rouge, United States - Saudi Networkers Services

    Saudi Networkers Services
    Saudi Networkers Services Baton Rouge, United States

    3 weeks ago

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    Description

    Job Description :
    Coordinate telecom systems outages and restoration. Coordinate with Business Solution for SLA with external customers. Issue telecom service bills and telecom performance reports. Development & Unifying work procedures of telecom operational and maintenance policies and procedures to ensure consistency across Transmission company. DWDM, SDH, DVM networks. Manage the telecom SLA with Company internal and external customer. Reroute traffic in fault condition. Able to coordinate and work with a team. Planning, scoping, manage and implement telecom, data and network services for company internal and external customers. Responsible to analyze serious faults of network and prepare plan for improvement of network. Responsible to supervise managed services of vendor.

    Responsible for testing & validating the fulfillment & assurance process for new services and validating the feasibility of any proposed Service SLAs.

    Responsible for service fulfillment of business services. Responsible for service assurance of business services.

    Customer Care (Non-Technical support):
    Act as first point of contact for customer. Address queries related to entitlement.

    Responsible for contributing to requirements of any tools (Service fulfillment & assurance) as well as for acceptance of any tools for service fulfillment and service assurance, required for provisioning and monitoring of respective services offered to customers.

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