-
Key Account Executive, Facilities
1 week ago
Staples, Inc. Santa Barbara, United States Full timeStaples is business to business. You're what binds us together. · Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use b ...
-
Sales Representative
3 weeks ago
UpNorth Distribution Santa Barbara, United States**Summary** · A Senior Account Executive is a passionate individual who is excited to help grow our sales and achieve aggressive sales targets. In this role, you will work on behalf of our in-house brands, as well as the partner brands we distribute. The mission of an Account Exe ...
-
Information Technology Administrator
1 week ago
University of California, Santa Barbara Santa Barbara, United States**Job Title**:Information Technology Administrator · **Job Code**:7308 · **Job Open Date**:4/24/24 · **Application Review Begins**: 5/8/24 · **Department Code (Name)**: ASTD (ASSOCIATED STUDENTS) · **Percentage of Time**:100 · **Union Code (Name)**:99 · **Employee Class (Appointm ...
-
Seasonal, Part Time Assembler
1 week ago
Rad Power Bikes Inc Santa Barbara, United States Part time: · **Why We're Rad (about us)**: · Rad Power Bikes, America's largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. · Our company is a driving force behind the e-bike market expansion in North America. We are ...
-
Seasonal, Part Time Retail Specialist
1 week ago
Rad Power Bikes Inc Santa Barbara, United States Part time: · **Why We're Rad (about us)**: · Rad Power Bikes, America's largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. · Our company is a driving force behind the e-bike market expansion in North America. We are ...
-
Principal Customer Success Manager
3 days ago
Invoca Santa Barbara, United States**About Invoca**: · Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a wo ...
-
Material Control Coordinator
2 weeks ago
Redwire Space Goleta, United States**_Bring your passion for space_** · **Redwire is accelerating humanity's expansion into space by delivering reliable, economical and sustainable infrastructure for future generations.** · - Redwire Space - Goleta, CA is the leading developer and provider of solar array systems t ...
-
Material Control Coordinator
2 weeks ago
Redwire Space Goleta, United StatesPosition: Material Control Coordinator · - 7418 Hollister Avenue · - Goleta, CA · - **_Bring your passion for space_** · **Redwire is accelerating humanity's expansion into space by delivering reliable, economical and sustainable infrastructure for future generations.** · Redwire ...
-
Security Manager
1 week ago
Raytheon Goleta, United States**Date Posted**: · **Country**: · United States of America · **Location**: · CA752: Goleta 6380 Hollister Bldg H Hollister Avenue Building H02, Goleta, CA, 93117 USA · **Position Role Type**: · Onsite · At Raytheon, the foundation of everything we do is rooted in our values and a ...
-
Security Manager
2 days ago
Raytheon Goleta, United States**Date Posted**: · **Country**: · United States of America · **Location**: · CA602: Goleta (RVS) Bldg B Cortona Drive Building B01, Goleta, CA, 93117 USA · **Position Role Type**: · Onsite · At Raytheon, the foundation of everything we do is rooted in our values and a higher call ...
-
Enterprise Inside Sales Representative
3 weeks ago
Procore Technologies Carpinteria, United StatesWe're looking for a **Enterprise Inside Sales Representative** to join Procore's Sales team. In this role, you'll partner with our Account Executives and Sales Engineers to support the entire sales lifecycle for new and existing enterprise businesses comprising top global Fortune ...
-
Radiologic Technologist
1 week ago
Sansum Clinic Santa Barbara, United StatesJob Description · The Radiological Technologist will be expected to assist in providing radiologic diagnostic testing and related patient care in assistance of the attending physicians. They will be accountable for operating radiologic equipment to create x-rays or imaging for us ...
-
Senior Manager of Trauma Treatment Programs
2 weeks ago
CALM Santa Barbara, United StatesJob Description · Job DescriptionDescription:About Us: · Founded in 1970, CALM is a community-based mental health agency serving Santa Barbara County with a mission to prevent childhood trauma, heal children and families, and build resilient communities. · Our team of CALM staff ...
-
Senior Customer Success Manager
1 week ago
Umbra Lab LLC Santa Barbara, United StatesUmbra builds next-generation space systems that observe the Earth in unprecedented fidelity. · Our mission: Deliver global omniscience. · To stay ahead of climate change, geopolitical risk, and other major crises and issues, we need a global understanding of what is changing, w ...
-
Seasonal, Part Time Retail Specialist
1 week ago
Rad Power Bikes Inc Santa Barbara, United States Part timeJob Description · Job DescriptionDescription:Why We're Rad (about us): · Rad Power Bikes, America's largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. · Our company is a driving force behind the e-bike mark ...
-
Registered Nurse Specialist, Supervisor
2 weeks ago
Sansum Clinic Santa Barbara, CA, United StatesJob Description · The Registered Nurse, Supervisor serves as a leader responsible for administering, planning and coordinating all nursing functions to ensure compliance to Sansum Clinic's standards of practice and the accomplishment of established objectives. Responsible for the ...
-
Enterprise Sales Manager
3 weeks ago
Bitwarden, Inc. Santa Barbara, United StatesBitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robus ...
-
Director of Clinical Services
1 week ago
360 Behavioral Health Santa Barbara, United StatesWho are we? · At 360 Behavioral Health, we take pride in our long-standing commitment to providing exceptional care for individuals impacted by autism and other developmental delays. With over three decades of expertise, we are one of the original and most established Applied Be ...
-
Manufacturing Engineering/Test Supervisor
3 weeks ago
Sonatech Inc Santa Barbara, United StatesSonatech, LLC is a premier undersea acoustics engineering and manufacturing company. With a focus on supplying advanced SONAR solutions for the US Navy, our technical expertise, customized design capabilities and diverse manufacturing abilities have led to Sonatech products being ...
-
Director, Commercial Sales
3 weeks ago
HG Insights Santa Barbara, United StatesAbout Us: · Headquartered in beautiful Santa Barbara, HG Insights is the global leader in technology intelligence. HG Insights uses advanced data science methodologies to help the world's largest technology firms and the fastest growing companies accelerate their sales, marketing ...
Sales Director, Account Expansion - Santa Barbara, United States - ShipHawk
Description
Sales Director, Account ExpansionThis position is located at our headquarters in Santa Barbara, CA, or Remote in Continental USA.
About ShipHawk:
ShipHawk is the premier packing and shipping software for ERP connected companies. We work with high volume retail, wholesale and eCommerce companies that have outgrown basic shipping software.
Come join us as we transform one of the last massive old-school industries into a transparent, efficient market, benefiting both retailers and consumers.
Join a startup where you can make an impact, grow your career, and have a voice.5 Reasons Why You Want to Work with Us:
You want to work with a team that is competent, confident, passionate, and focused on achieving big goals.
You want to work on a product with the potential to grow into a billion dollar business, become a household name, and help millions of people.
You want to have a voice.You want to be part of a fun and healthy culture.
You want to work at a company that will provide an opportunity to get to the next level of your career.
What We'reLooking For In You:
We want the usual skill set: efficient, organized and follows through on commitments. You're intelligent, have great analytical skills and pay attention to detail. In addition, you're calm under pressure, have a great work ethic and communicate well.
And, more than the usual skills, we want you to push and not accept the mundane. Push for a higher standard. Be proactive. Be open to new ideas and personal feedback. Try stuff, fail and learn from it. 5% of business leaders are 20 times more efficient than 95% of business leaders. We want you to be the 5%.
About the Opportunity:
Department:
Sales
Reports to:
VP, Sales
The Sales Director, Account Expansion is responsible for leading ShipHawks Account Expansion Team.
This role owns the sales strategy from the moment the subscription contract is signed.
This leadership role works closely with functional leadership to consistently to own Account Expansion, to understand our customer goals and needs, and to drive constant improvement through implementation, go-live, training and renewals, up and cross-sells – with the objective of making and retaining productive, loyal customers who increase product adoption, utilization and trust in our team, product and services throughout the life of our partnership.
Responsibilities:
Team & Leadership
Define the vision and success metrics of Account Expansion that achieves lasting customer success as defined by logo and revenue retention targets
Act as a leader driving Sales and Account Expansion initiatives across the organization
Gather feedback from other departments, including Product, Finance, Engineering and others as applicable
Advocate for changes in other departments' protocols (including our sales and onboarding processes) and collaborate with them to implement needed changes
Cultivate a world class Team
Set expectations on performance and provide constant feedback via job scorecards
Continue to develop and evolve the teams career path that provides measurable targets for team members
Set up training and mentoring to grow team
Training & Education
Drive implementation and execution of all ShipHawk Account Expansion training activities
Develop a departmental onboarding program in which team members are able to exhibit the following upon completion: Product proficiency, standard customer communication methodology, and an understanding of our industry
Develop user education programs (certification, training, community, etc.) to educate our customers, improve their likelihood of success with our products and actively reduce support cases
Relationship & Account Management
Provide world class customer support and education as measured by company OKRs
Train team to deeply understand our customers' business objectives and become a trusted advisor
Personally manage escalations from direct reports, and follow a methodical escalation process to executives
Determine how to define, drive, and demonstrate the value (ROI) delivered by the customers' investment in ShipHawk
Perform monthly audit of all customers to identify who is not on ShipHawk's USPS referral tariff and actively work to sign them up
Define segmentation of your customer portfolio as appropriate
Work with Marketing to design and implement SaaS best practices for managing content, assigned sales collateral and customer interaction and retention materials that improve the customer experience throughout the entirety of their lifecycle.
Establish standard methodology to measure customer sentiment, track and report regularly against relevant benchmarksOwn all revenue opportunities post implementation
Sales Productivity and Effectiveness
Loves data and uses it to improve every element of our sales processes and reporting
A natural trainer and coach who coaches team at the individual level of need
A strong negotiator who crafts win-win agreements
Develops and generates reporting to track all key sales metrics
What you have to offer:
Grit and urgency to drive results; Ability to stay organized
Positivity, accountability and a can-do attitude, able to operate in a startup environment; able to handle interruptions, changing priorities and multiple tasks in a calm manner
Teamplayer
Has build and scaled remote teams - including culturally
Curiosity and avid learner– our product is always evolving
7+ years of experience with progressive responsibility in SaaS account management / Sales
Experience in logistics industry preferred
Excellent oral and written communication, and presentation skills;
Bachelor's Degree in logistics, communication or business related fields required.
What we offer:
Unlimited Time Off
1 week company closure in December
11 company paid Holidays
401(k)
Medical, Dental, Vision - we pay 100% of Employees premium
Short Term Disability
Generous Paid Family Leave
Equity Grants for all Employees
Salary Range for California employees:
$150,000 - $200,000 total Compensation (Base plus OTE)
ShipHawk provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr