Customer Service Representative - Cambridge, United States - Standard American Solar

Standard American Solar Cambridge, United States

5 days ago

Description

Job Description

We are looking for an enthusiastic individual for our full time customer service role with excellent time management skills and who is committed to delivering exceptional customer service in every interaction. This is a work from home position for applicants located in the state of Massachusetts. Prior customer service & client care experience is preferred but not required.

Duties of the role:

Understand our customer service policies and retention processes working directly with our clients. Your goal will be to provide outstanding customer service through multiple channels. Responsibilities include but are not limited to:

Answering any questions or concerns
Help our customers with upgrades and downgrades
Manage referrals and accounts
Provide guidance and route feedback
Contribute with recommendations and ideas for improvement
Other duties as assigned

Qualifications:

Excellent verbal communication skills, both verbal and written
Be self-motivated and have strong desire to work with people
Excellent time management skills
Positive attitude; going above and beyond to satisfy each customer
Be outstanding at relationship building
Must live in the state of Massachusetts

We are looking for someone to start as soon as possible and will be conducting online interviews. Applicants must be authorized to work in the United States and be at least 18 years old.

Company DescriptionIn SAS we are strong believers on the power of the sun and we are sure that it is possible to create a better, simpler and cleaner way for households to power their homes while saving money.

Company Description

In SAS we are strong believers on the power of the sun and we are sure that it is possible to create a better, simpler and cleaner way for households to power their homes while saving money.

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