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Boca Raton

    Tier 1 - Boca Raton, United States - The Judge Group

    The Judge Group
    The Judge Group Boca Raton, United States

    4 weeks ago

    The Judge Group background
    Full time
    Description
    We are hiring a Tier 1 HR Advisor.

    40 hours per week

    100% on-site in BOCA RATON, FL while in training. After 4 months will be allowed to work 2 days on-site and 3 days remote per week.

    For immediate consideration, please email me. HDEISSROTH JUDGE.COM

    This job will have the following responsibilities:

  • Conducts day-to-day transactional processing in Workday and other related systems as required.
  • Handle high volume of incoming calls, chats and text in a call center environment.
  • Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.
  • Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.
  • Listening to callers, digesting the information and conveying an accurate solution.
  • Provides guidance to callers about Workday, Kronos and other HR systems as required.
  • Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
  • Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.
  • Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.
  • Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures.
  • Provides callers with excellent, efficient and courteous service.
  • Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.
  • Identifies escalation trends to the HRSC Manager and opportunities for process improvement and/or new solutions.
  • Assists in identifying areas to improve communications and efficiency of operations and implementing changes.
  • Builds positive working relationship with colleagues, manager and stakeholders.
  • The ability to interact effectively with a diverse employee and manager population at all levels within the organization
    Qualifications & Requirements:
  • A high school diploma or general education degree (GED) required.
    •
  • Bachelor's degree, in Human Resources, Business or related field is preferred.
  • IHRIM and/or SHRM certification a plus.
  • 1 - 2 years' experience in Human Resource, HR Operations, or Call Center environment preferred.
  • Knowledge of Workday or other HR systems is desirable.
  • Knowledge of case management systems and HR Portal technology is helpful.
  • Strong organizational and time management skills.
  • Ability to work in independent or team environment.
  • Communicate effectively with all parties as required.
  • Written communication is clear and succinct in a variety of communication settings and styles.
  • Strong customer service skills clear communication, and client focus.
  • Process improvement and comprehensive understanding of cross-functional processes.
  • Microsoft Office suite, Excel, Word, and PowerPoint preferred.
  • Six Sigma Certification a plus.
  • Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian) required
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