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    Customer Experience Representative - Broken Arrow, United States - Indigo Books & Music

    Indigo Books & Music
    Indigo Books & Music Broken Arrow, United States

    3 weeks ago

    Indigo Books & Music background
    Description

    **Customer Experience Representative**

    **Part-time | Hamilton, ON**

    **Company Description**

    Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

    WHO WE ARE

    We love books and all things beautiful

    We are Canadas Cultural Department Store

    Books are our heart and our soul and Great Books are JUST the Beginning

    We play by the following rules:

    We exist to add joy to our customers lives each and every time they interact with us and our products

    Our job is to create joyful moments for our customers

    We treat each other the way wed treat a valued friend

    We inspire each other to do our best work

    We seek to ignite creativity and innovation every day

    We give back to the communities in which we operate

    **Job Description**

    Youll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

    WHAT YOULL DO

    Create a warm and welcoming environment in our stores

    Add joy to our customers' lives

    Leverage our product to tell stories

    Engage and connect with our customers on the floor

    Curate specific product collections for each customer you meet

    Ensure Visual Standards are followed and maintained

    Role model Indigos High Performance Characteristics

    Seek information regarding new products, promotions and programs

    Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

    Take accountability to respond to customer feedback in a timely manner

    Hold self and others accountable

    Own self-development and provide continuous feedback to colleagues and Leadership Team

    Share ideas with Leadership Team on how to improve the employee and customer experience

    **Qualifications**

    WHO YOU ARE

    Experience in specialty retail or a retail environment preferred but not required

    Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

    Demonstrated commitment to creating an exceptional employee and customer experience

    Ability to be mobile on the sales floor for extended periods of time

    Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

    Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)

    Bilingualism (French/English) is required for all positions in Qubec; other languages an asset

    **Customer Experience Representative**

    segments.Retail Stores Part-time Entry Level Coles Jackson Square Customer Service

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