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    Customer Experience Representative - Tulsa, United States - Enterprise Rent-a-Car Group

    Enterprise Rent-a-Car Group
    Enterprise Rent-a-Car Group Tulsa, United States

    1 week ago

    Default job background
    Description
    Meet and greet customers in a professional, friendly, and timely manner
    Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
    Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
    Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
    Place outgoing calls for callback management, and miscellaneous calls as assigned
    Assist to assess condition of rental upon return
    Notify Management of any known customer problems
    Notify Management of any known vehicle problems and any required vehicle maintenance
    Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
    Equal Opportunity Employer/Disability/Veteran
    Must be at least 18 years old

    High School Diploma or G.E.D. required

    Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

    Must have a valid driver's license


    No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).


    Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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