GTM Operations Manager - San Francisco, United States - ROLLER

Description

Job Description

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 150+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER

Are you ready to be the driving force behind operational excellence? Join us as our Business Operations Manager - GTM, where you'll be the wheel that keeps our department rolling smoothly. Working alongside the Chief Operating Officer, you'll be responsible for fine-tuning how we operate as a Department and in unison with other Departments.

Your main goal? To ensure the GTM department runs like a well-oiled machine, with processes that are both efficient and effective, laying the groundwork for operational success.

In this role, you'll be the maestro of departmental cadences, communications, and goal tracking. You'll coordinate strategic initiatives, steering them towards triumphant outcomes by facilitating seamless communication between project owners. Simply put, you'll be the chief roller of anything operational within the department that needs attention.

Leveraging your expertise in program and project management, administration, relationship-building, and storytelling, you'll collaborate with cross-functional teams and working groups. Together, we'll aim to achieve the level of operational efficiency, cooperation, and collaboration that our teams need to hit our company and department goals.

This role is required in San Francisco to facilitate close collaboration with our COO who is based there.

Guide Department Operations:

• Lead operations from start to finish.
• Establish robust cadences and administrative frameworks.
• Spearhead tracking initiatives and seasonal planning.
• Champion company-wide product development adherence.
• Refine Department strategies as ROLLER expands.
• Orchestrate and streamline meeting frameworks with clear objectives, purposes, and agendas.
• Continuously enhance the Department's operational rhythm.

Ensure Effective Communication:

• Manage seamless collaboration among teams and partners.
• Uphold communication best practices and thorough documentation.
• Share comprehensive context and promptly address concerns.
• Ensure timely escalation to appropriate stakeholders for resolution.

Propel Initiatives Forward:

• Coordinate and monitor timelines, milestones, and statuses.
• Flag impediments promptly and keep programs/projects on course.
• Break down assignments into manageable tasks for trackability and successful delivery.

Serve as the Departments Cohesive Force:

• Orchestrate Department-wide events and company-wide occasions.
• Organize and execute celebrations and milestones.
• Ensure recognition of the Department's hard work, boosting morale and camaraderie.

Forecast and Anticipate Opportunities:

• Collaborate with Department Leadership and People Business Partners.
• Anticipate and forecast emerging opportunities.
• Devise and implement proactive solutions.
• Continuously scan for areas of improvement, ensuring agility and readiness for success.

• Proven experience in taking products to market, with a deep understanding of the entire product and sales lifecycle and the ability to collaborate effectively with cross-functional teams to ensure customer success.
• Demonstrated expertise in Events, Program, or Project Management, ideally within the dynamic realm of start-ups or scale-up tech environments.
• Proven experience in Organizational Change Management & Communications, showcasing your ability to navigate and facilitate transitions seamlessly.
• A track record of effectively prioritizing, managing, and tracking multiple projects concurrently, thriving in the autonomy of a fast-paced, high-growth setting.
• An innate attention to detail coupled with an unwavering commitment to maintaining the highest standards of excellence in every aspect of your work.
• Genuine self-motivation, coupled with a relentless drive to continually learn, evolve, and pioneer in a role that is primed for growth and specialization.
• Exemplary integrity and trustworthiness, paired with the humility and openness to challenge one's own assumptions in pursuit of continuous improvement.
• Exceptional relationship-building skills, enabling you to quickly establish rapport and expand internal networks with ease.

The ability to navigate ambiguity with confidence; comfortable operating in uncertain situations where information may be incomplete and priorities can shift rapidly. Your aptitude for bringing clarity to such scenarios will be invaluable in driving success.

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry Check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related name it. We're willing to make it happen
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the Hiring Manager
   You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for
4. Offer
   If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join