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    Customer Experience Specialist - Rochester, United States - Doyle Security

    Doyle Security
    Doyle Security Rochester, United States

    3 weeks ago

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    Description
    Job Description Job Description Doyle Security Systems, Inc. is certified a Great Place To Work 2024. We provide comprehensive benefits choices and competitive compensation.

    This is a great opportunity to join a growing team and start a career in the security and fire protection industry.


    Job Summary:


    As the Customer Experience Specialist, you will facilitate the relationship between Doyle Security Systems and our customers while upholding our core company values.

    The Customer Experience Specialist will be responsible for any customer communications regarding alarms and security systems, including troubleshooting, scheduling service, install, or inspections.*Position is located on-site in Rochester, NY*Job Responsibilities:Customer Experience Specialist will: Field inbound customer calls and answer questions related to customer alarms and security systems.

    Provide technical support and resolve issues remotely when ableInitiate outbound calls to customers for the scheduling of service calls, inspections and more.

    Dispatch service tickets, inspections or install jobs to appropriate, qualified service techniciansFoster an environment of continuous teamwork and supportManage service tickets for timely resolution and customer satisfactionDeliver excellent customer service and identify solutions to daily problemsRequired Background and Experience:

    Customer Experience Specialist should have:

    Previous call center experience (customer care, technical support, dispatching - preferred)Strong verbal and written communication skills requiredExcellent attention to detail, follow through and ability to take initiativeAbility to type 40WPM minimumStrong time management, organizational and multi-tasking skillsAbility to make quality decisions and solve problemsPositive attitude and ability to work in a fast-paced team environmentExceptional attendance and punctuality record.

    Knowledge of basic computer functions including Microsoft Windows and Office.

    High school or equivalent degreeBenefits :

    Paid time offCompany paid holidaysBonus payMedical, Dental, & Vision CoverageHealth Savings AccountParental leaveDependent care flexible spending account401(k) and matchingLife insuranceEmployee discountReferral programEmployee assistance programVarious peer and company recognition programsWhat's it like working at Doyle Security -at-doyleDoyle has been family owned and operated for more than 100 years and that kind of longevity wouldnt be possible without One Doyle Team.

    One Doyle Team is more than just a group of colleagues. Were a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each others victories. We are quick to offer support and a helping hand.
    Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another.

    We want to be the security company that does more than any other to help people feel safe and secure.

    We strive to provide the highest level of customer service available.
    In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out.

    Weve been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied.

    We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide.

    At Doyle, the following core values are the foundation of everything we do:
    Customer CareOne Doyle TeamLeading by ExampleContinuous ImprovementExperts in our SolutionsTo learn more about our mission, vision, and values, visit our website: this sounds like a team you would like to be part of, we cant wait to hear from youMonday-Friday8 hour shift8 hours per day excluding breaks#J-18808-Ljbffr
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