Jobs
>
San Francisco

    Professional Services Manager - San Francisco, United States - Asana

    Asana
    Asana San Francisco, United States

    4 weeks ago

    Default job background
    Description


    At Asana, were building work management software to help every organization in the world become more effective in working together and realizing their goals.

    Our Customer Experience (CX) team is committed to helping customers adopt Asana as both a technology product and a holistic way of working.

    As part of the Professional Services team, your role will have a paramount impact in our customers ability to realize business value swiftly.

    You'll champion the success of our paid Services sales while also working on increasing our services attach rate. All the while collaborating with our largest and most complex customers on Asana deployment. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays.

    Working from home on Fridays depends on the type of work you do and the teams with which you partner.

    If you're interviewing for this role, your recruiter will share more about the in-office requirements.
    What youll achieveAdvocate for the value of paid services with both customers and account teams (e.g.

    Account Executives, Customer Success Managers) to help them understand the impact of paid services on the utilization and growth of their accounts; educate account teams on the use of paid services relative to other support and enablement motions offered by AsanaPartner with Account Teams to understand customer needs, scope deliverable solutions, and recommend either packaged service offerings or develop custom proposals / statements of workLead large, complex and/or custom deployment scoping and contracting motions across Professional Services, Technical Services, and Service Partner teamsProactively identify subscription sales opportunities for Services attachmentManage the health and data integrity of a full services opportunity pipeline in both Salesforce and AsanaRecommend delivery structure and resourcing across in-house and subcontracted Service PartnersSupport field enablement in identifying and pitching Services opportunitiesPartner with third party services partners who fulfill our subcontract program on joint GTM approaches, deal-specific management, and partnering to improve the partnership long term (e.g.

    identifying capacity and capability improvement areas)About you5+ years experience in customer-facing, paid consulting rolesExperience advocating for the value of services and partnering with account teams (e.g.

    Account Executives, Customer Success Managers) to pitch services to customers, preferably in a SaaS environmentProven experience in consulting/paid services pre-sales activities, such as RFPs/RFIs and custom proposal development (including bespoke pricing proposals, resourcing structures, and delivery approaches)Ideal if you have experience managing services opportunities end to end (receiving requests, aligning needs with packages or identifying the need for custom services, building buy-in with the customer and creating contracts/SOWs/Order Forms, etc.)At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission.

    If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

    What well offerOur comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.

    We believe that compensation should be reflective of the value you create relative to the market value of your role.

    To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

    For this role, the estimated base salary range is between $164,000 - $208,000.

    The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

    The listed range above is a guideline, and the base salary range for this role may be modified.

    In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits.

    If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

    We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

    Mental health, wellness & fitness benefitsCareer coaching & supportInclusive family building benefitsLong-term savings or retirement plansIn-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations.

    If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

    About usAsana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster.

    Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoors and Inc.s Best Places to Work.

    After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture.

    With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

    We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission.

    Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

    We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

    We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.#LI-Hybrid #LI-FN1
  • Boston Consulting Group

    Administrative Services Manager

    3 weeks ago

    Boston Consulting Group San Francisco, United States

    **WHAT YOU'LL DO**: · The role of Administrative Services Manager (ASM) at BCG is an exciting opportunity for a leader who is passionate about developing administrative professionals to deliver best-in-class administrative support to both our senior consulting team and our client ...

  • Hamilton Families

    Family Services Manager

    1 week ago

    Hamilton Families San Francisco, United States

    **FAMILY SERVICES MANAGER** · **Location**: San Francisco, CA · **Position Type**: Full-Time, Exempt · **Compensation**: $72,090/annually · **Schedule**: Monday - Friday: · - Monday/Thursday/Friday: 9:00 am - 5:30 pm · - Tuesday/Wednesday: 1:00 pm - 9:30 pm · - one(1) weekend per ...

  • Kaiser

    Manager Social Services Case Management

    3 weeks ago

    Kaiser San Francisco, United States Full time

    $10,000 Sign on Bonus · Job Summary: · Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services. · Essential Responsibilitie ...

  • Heathcare Career Associates

    Manager, Social Services Case Management

    1 week ago

    Heathcare Career Associates San Francisco, United States

    **Job description** · Sign on bonus eligible · Develops and monitors the social services programs for the CSA. · Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services. · Essential Respon ...

  • Skai

    Expert Services Manager

    6 days ago

    Skai San Francisco, United States

    Ready to take your career to the next level?_ · - Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in_ · - Our work environment i ...

  • Reproductive Medicine Associates of Philadelphia

    Clinical Services Manager

    6 days ago

    Reproductive Medicine Associates of Philadelphia San Francisco, United States

    For twenty years, our physicians, nurses, and staff in the **RMA Network** of clinics, have worked together toward the common goal of helping our patients' become parents. **RMA of Northern California**, one of the top fertility practices in the United States, is seeking a **Clin ...

  • City and County of San Francisco

    Food Service Manager Administrator

    3 weeks ago

    City and County of San Francisco San Francisco, United States

    **Company Description** · The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion ...

  • ASM Global

    Assistant Security Services Manager

    1 week ago

    ASM Global San Francisco, United States

    ASM GLOBAL/MOSCONE CENTER · DEPARTMENT: Security · TITLE: Assistant Security Services Manager (Overnight Onsite) · REPORTS TO: Security Services Manager · SCOPE: Responsible for overseeing and managing all aspects of overnight Security and Traffic Control operations at Moscone Ce ...

  • Snaprecuit LLC

    Manager Social Services

    1 week ago

    Snaprecuit LLC San Francisco, United States

    **Basic Qualifications**: · - Minimum two (2) years of leadership or supervisory experience in medical social work. · **Education** · - Masters degree in Social Work from an institution accredited by the Council of Social Work Education. · **License, Certification, Registration** ...

  • Kaiser

    Service Unit Dept Manager RN

    3 weeks ago

    Kaiser San Francisco, United States Full time

    10% sign-on bonus eligible position · Job Summary: · Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, ...

  • Kaiser

    Service Unit Department RN Manager

    3 days ago

    Kaiser San Francisco, United States Full time

    Job Summary: · Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Deve ...

  • San Francisco State University

    Associate Director of Service Management #536837

    2 weeks ago

    San Francisco State University San Francisco, United States

    **Working Title** · Associate Director of Service Management · **Administrator Level** · This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Service Management. · **SF State University** · San Franc ...

  • Veolia

    Energy Services Business Development Manager

    3 weeks ago

    Veolia San Francisco, United States

    **Company Description** ABOUT**: · **Job Description** Targeted Annual Pay Range**:Minimum of $140,000.00 to a maximum of $160,000.00 · **BENEFITS** · Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addit ...

  • Episcopal Community Services

    Ma2 - Assistant Support Services Manager - Full

    2 weeks ago

    Episcopal Community Services San Francisco, United States

    **PRIMARY DUTIES AND RESPONSIBILITIES**: The Assistant Support Services Manager (ASSM) supports the Support Services Manager (SSM) in the oversight and development the Support Services program at a designated housing site(s) to provide intensive social work and support services t ...

  • Episcopal Community Services

    H109/h102 - Support Services Manager - Full Time

    2 weeks ago

    Episcopal Community Services San Francisco, United States Full time

    **PRIMARY DUTIES AND RESPONSIBILITIES**: The Support Services Manager (SSM) is responsible for developing and overseeing the Support Services program. This includes collaborating with partnering agencies, building an effective team, creating program structure, and completing the ...

  • Cascade Ventures

    Service Manager

    3 weeks ago

    Cascade Ventures Oakland, United States

    The Bobrink Group is a constantly growing medium-sized company with a total of ten locations between Bremen and the North Sea coast. Since our founding in 1974, we have defined ourselves as a traditional company for premium automobiles. Our portfolio includes the brands BMW, MINI ...

  • Kaiser Permanente

    Manager, Actuarial Services

    3 weeks ago

    Kaiser Permanente Oakland, United States

    **Job Summary**: · This managing level employee is primarily responsible for developing and providing recommendations on avoiding financial risk to the organization, leading the completion of actuarial documentation, developing and designing product line evaluations and new or ad ...

  • Ker Infotech

    Manager Social Services Case Management

    1 week ago

    Ker Infotech South San Francisco, United States

    Job description · Sign on bonus eligible position $10k · Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services. · **Essent ...

  • Automated Gate Services, Inc.

    Service Manager

    1 week ago

    Automated Gate Services, Inc. Redwood City, United States

    **Who are We**: · Automated Gate Services is recognized in the United States as the leader in perimeter security gate automation, access controls, design, fabrication, installation, and repair of commercial, industrial, and residential perimeter security solutions. AGS was founde ...

  • Sprouts Farmers Market

    Service Manager

    2 weeks ago

    Sprouts Farmers Market Hayward, United States

    Job Introduction: · At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations an ...