- Communicates effectively with Internet/ phone customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
- Has thorough knowledge of all dealership products and services.
- Satisfies the transportation needs of Internet-generated customers.
- Directs customers to product information resources, including those available on the Internet.
- Assists customers in selecting vehicles.
- Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
- Handles all Internet sales inquiries personally.
- Coordinates Internet promotions with other dealership sales promotions and advertising.
- Ensures that the website address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens, and all dealership advertising.
- Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
- Works with website administrator to attract new and repeat visitors.
- Takes photos of dealership inventory for use on the dealership site.
- Maintains an ongoing customer database to capture repeat business.
- Knows and understands the federal, state, and local laws that govern retail automobile sales.
- Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Attends product and sales training as requested by sales manager.
- Schedules first service appointment.
- Attends sales meetings.
- Maintains professional attitude.
- Two to four years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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Business Development Representative - Moncks Corner, United States - Stokes Automotive Group
Description
Job Type
Full-time
Description
Responds to Internet customer inquires and ensures that the dealership actualizes its maximum profit potential on Internet sales.
Requirements