- Market the Service Department to grow the business and obtain more customers.
- Meet with customers to resolve and assist in resolving their questions regarding service.
- Delegate work assignments and appropriate authority to department leaders, utilizing their abilities, knowledge, and background to achieve departmental responsibilities.
- Partner with Human Resources to recruit qualified technicians, select, hire, and provide training of new Associates.
- Appraise Associate performance and make recommendations for status and/or salary adjustments.
- Perform additional special projects as needed.
- All other job duties as assigned.
- High school diploma or equivalent required; Associate degree preferred.
- Five (5) or more years of related experience required, in addition to required supervisory responsibilities.
- Previous experience as a Service Technician in addition to supervisory or leadership experience in a service environment preferred.
- Excellent customer service skills, good communication and multitasking skills essential.
- Intermediate computer skills in Microsoft and Google apps. Must possess demonstrated skills in computer generated business systems.
- Valid driver's license required; CDL required, or ability to obtain.
- Dependable and reliable attendance required.
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Service Manager - Pewaukee, United States - The Ladders
Description
Job PurposeUnder the direction of the General Manager, the Service Manager directs, coordinates and supervises the Service Department. Additional responsibilities include: marketing of the service department, growing the business to obtain more customers, and resolving customer problems, complaints, and questions.
Shift: 7:30 am - 5:00 pm
Pay: $70, $95,000/yr (Depending on Experience)
Essential Duties and Responsibilities
Competencies:
Priority Setting
Customer Service
Technical Skills
Minimum Qualifications: