-
Customer Service Representative
2 weeks ago
Doug Valentine - State Farm Agent Cedar Rapids, United States Full timePosition Overview · State Farm Insurance Agent located in Cedar Rapids, IA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Doug Valentine - State Farm Agent, you will build and develop customer relationships within the comm ...
-
Patient Services Representative
1 week ago
Area Substance Abuse Council Cedar Rapids, United StatesJob Description · Job DescriptionDescription:Join ASAC as a Patient Services Representative and make a difference in the lives of our patients · At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. A ...
-
Patient Services Representative
1 week ago
AREA SUBSTANCE ABUSE COUNCIL / ASAC Cedar Rapids, United StatesJoin ASAC as a Patient Services Representative and make a difference in the lives of our patients · At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a Patient Services Representative, you'll p ...
-
Member Services Representative
10 hours ago
Corda Credit Union Cedar Rapids, United StatesDue to our growing membership, we are currently seeking a full-time, Member Services Representatives to join our Corda Credit Union Team and Family. Our staff offers top-notch customer service, assisting our members at our branches in the Cedar Rapids and Marion areas. Our talent ...
-
Customer Service Representative
35 minutes ago
MRI Cedar Rapids, United StatesJob Description · Job Description**THIS JOB IS REMOTE IN WITHIN THE STATE OF IOWA** · MUST LIVE IN IOWA · We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving tec ...
-
Customer Service Representative
6 days ago
Terzo Enterprises Cedar Rapids, United StatesWho we are · We are Terzo Enterprises Check us out -> · We are a logistics company that focuses on the repair, refurbishment, and re-manufacturing of pallets. · Why Terzo Enterprises?Comprehensive benefit plan · Positive environment, team oriented · 6 paid holidays (after 9 ...
-
Customer Service Representative
3 weeks ago
Carter Valentine - State Farm Agent Cedar Rapids, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
-
Customer Service Representative
2 weeks ago
Midwest Refrigerated Milwaukee, Inc. Cedar Rapids, United StatesJob Description · Job DescriptionMidwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer ...
-
Customer Service Representative
2 weeks ago
Doug Valentine - State Farm Agent Cedar Rapids, United StatesJob Description · Job DescriptionPosition OverviewState Farm Insurance Agent located in Cedar Rapids, IA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Doug Valentine - State Farm Agent, you will build and develop customer ...
-
Customer Service Representative
1 week ago
Berkshire Production Supply Hiawatha, United StatesJob Description · PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously ...
-
Customer Service Representative
1 week ago
PTSolutions Hiawatha, United StatesJob Description · Job DescriptionPTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is ...
-
Customer Service Representative
2 weeks ago
Ace Handyman Services Cedar Rapids and Iowa City Marion, United StatesJob Description · Job DescriptionBenefits:401(k) · Bonus based on performance · Flexible schedule · Paid time off · Tuition assistance · Ace Handyman Services Cedar Rapids and Iowa City, a locally-owned member of the Ace Hardware family, is looking for outstanding Customer Servic ...
-
Customer Service Representative I
3 days ago
Great Plains Casualty Cedar Rapids, United StatesJob Description · Job DescriptionSalary: 19.25 · Customer Service Representative I Job Description · Job Summary · Great Plains Casualty (GPC) is seeking an enthusiastic individual to join our team in a Customer Service Representative I role. This job involves delivering superior ...
-
5515 Customer Service Representatives
3 weeks ago
LPT Retail Management Services Hiawatha, United StatesJob Details · Job Location · LPT #5515 - HIAWATHA, IA · Description · We are looking for smiling faces Our team expectations are: Provide excellent customer service. If two employees are on duty and only one is running a cash register while the other performs stocking or clean ...
-
Guest Services Representative
3 weeks ago
Bird Dog Equity Partners LLC Cedar Rapids, United States** Bird Dog Hospitality** · ** Guest Services Representative - $12.00-$14.00 DOE** · Cedar Rapids, IA 52404 · **Job Title:** Guest Services Representative **Job Type:** Variable or full-time · **Supervisor:** General Manager · **Location: Holiday Inn Express I-380 @ 33rd Ave ...
-
Customer Service Representatives
3 weeks ago
Worley Warehousing Cedar Rapids, United StatesCustomer Service Representatives · Worley Warehousing is a looking for 2 Customer Service Representatives to join our team. Our office staff has doubled in the past year and we are continuing to to grow as a company. We have been in Cedar Rapids for over 40 years and are a famil ...
-
Client Services Representative
3 weeks ago
ACCEL HOLDINGS INC Cedar Rapids, United StatesPosition Summary: · Do you enjoy helping customers and working in a collaborative team environment? If so, this opportunity might be for you We are looking for a customer service-oriented individual to join our Wealth Management team In this position, you will be responsible for ...
-
Patient Services Representative
1 week ago
Area Substance Abuse Council Cedar Rapids, United StatesJoin ASAC as a Patient Services Representative and make a difference in the lives of our patients At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, ...
-
customer service representative
3 weeks ago
Family Dollar Cedar Rapids, United StatesFamily Dollar ND ST NE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
Customer Service Representative
3 weeks ago
GreatAmerica Financial Services Cedar Rapids, United StatesGreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our suc ...
Dispatcher - Customer Service Representative - Cedar Rapids, United States - Iaisrr
Description
** Dispatcher - Customer Service Representative**
**Job Category****:** Operations Center **Supervisor****:** THOMAS MEIERHOFF **Requisition Number****:** DISPA001079 Showing 1 location **Job Details**
**Description**
**REPORTING RELATIONSHIP**:
Reports to:
Director Customer Services
Director- Compliance and Dispatch
Chief Transportation Officer
Supervises:
No direct reports
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
Accurate data input, document preparation and record maintenance of:
+ Freight inventory,
+ Hazardous material documents,
+ Train list documents, including waybills,
+ Demurrage and interchange records.
Maintains yard inventory and provide train and switch lists to train crews.
Provides accurate movement information to customers (internal and external and train crews in a timely manner.
Maintains accurate crew book. Calls crews, arranges cabs and hotel reservations.
Makes positive contributions to the department and IAIS.
Cross trains with the Managers and other personnel in the Customer Service Department.
Work Schedule: Various shifts including weekends and holidays
Performs other miscellaneous duties as assigned.
**JOB REQUIREMENTS:**
**Education, Licenses/Certifications and Work Experience**:
High School graduate or equivalent required. Some college and/or railroad work experience preferred. Prior knowledge in customer service, car movement, data entry and waybilling preferred. Must possess a current valid drivers license.
**Skills, Knowledge, Abilities, and Mental Requirements**:
Working knowledge of computers and other office equipment. (fax, phone, copier, etc.)
Ability to use analytical/organizational skills in prioritizing work.
Ability to communicate effectively (verbally and writing) and establish good working relationships with co-workers, management, train crews and customers (internal and external).
Ability to learn and apply policies, procedures, and regulations required by IAIS and the federal government.
Must be able to concentrate amid voice and office noise, interruptions and related stress.
Communicate clearly and effectively verbally and in writing.
Instructions will be given by various members of the IAIS team throughout any given shift and will need to be followed and/or communicated to others as required.
**PHYSICAL REQUIREMENTS:**
Position involves constant %) viewing of a computer and various other types of close visual work, sitting, repetitive motion and expressing and exchanging ideas by means of the spoken word either on the telephone or in person. Frequent (34-66%) talking or hearing in person, by radio or on the telephone. Occasional (10-33%) stooping, reaching, pushing, pulling, climbing, standing, walking and lifting and exerting up to 10 pounds.
**WORKING CONDITIONS:**
Position involves working in an office setting and is not substantially exposed to adverse environmental conditions or noise levels.
The statements stated in this job description reflect the general duties as necessary to describe the essential job duties/responsibilities and job requirements typically required and should not be considered an all-inclusive listing of the job. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.
**Skills**
**Required**
**Troubleshooting skills** *Advanced* **Problem Solving** *Advanced* **Professional communications** *Advanced* **Flexibility to accept change and react accord** *Advanced* **Effective radio communications** *Intermediate* **Eff. comm to customers** *Advanced* **Accurate data entry** *Advanced* **Ablty to utilize computer** *Advanced* **Ability to work various schedules** *Intermediate* **Ability to understand RR map** *Intermediate* **Ability to recall information** *Intermediate* **Ability to provide clear instructions** *Intermediate* **Ability to provide accurate data** *Intermediate* **Ability to prioritze work** *Intermediate* **Ability to make sound, responsible decisions** *Intermediate* **Ability to maintain professional relationship** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Education**
**Required**
High School or better.
**Experience**
**Required**
**2-3 years:** Customer Services and Data Entry
**Preferred**
**1-2 years:** Railroad