Customer Service Representative - Cedar Rapids, United States - GreatAmerica Financial Services

GreatAmerica Financial Services Cedar Rapids, United States

2 weeks ago

Description

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

Do you enjoy providing exceptional customer service in a fast paced environment?Do you want to be part of a team, building a first class technology platform to handle customer inquiries? Are you looking for a company that encourages growth opportunities within your role?

We Are Looking to Add a Key Member to Our Customer Service Team

We are seeking top notch Account Support Advisors* to serve our customer base, including end user transactions, soft collections, and customer relations. In this role, no two days are the same.

As an Account Support Advisor, you'll

Play a Critical Role Serving the needs of our customers is key to our success and you will serve as the point person to incoming end user inquires including; invoicing, taxation, agreement terms, and payments.
Use Your Expertise You will take pride in understanding the various types of agreements and the end of term process for each to smoothly allow for the purchase or return of equipment.
Be a Vital Resource Protect our customer accounts by understanding and abiding by our account security procedures with all interactions.
Be a Culture Champion Provide an exceptional customer experience by using a personable approach to understanding the needs and next steps to customers inquires, or requests.
Have Leadership and Team Support Enjoy our team-based solution-oriented environment You'll be part of a 10-12 member team consisting of multiple functions within the business including Sales, Sales Support, Credit, Account Support, Portfolio Management and Leadership; all working together to support our mission of helping our customers achieve greater success.

To be successful in this role, you'll need

Superior listening skills and empathy
The ability to quickly and creatively solve problems
Customer Service certificate training program or 6 months customer service experience
Prior experience in financial services - leasing industry (desired, but not required)
B.A preferred but not required
High school graduate or equivalent

*Please note that the internal title for this position is Account Support Advisor, but it may also be referred to as an Customer Service Representative, or similar titles in other organizations. Our aim in advertising different titles is to ensure candidates looking for these opportunities see them in their job search. We always want to ensure candidates have a clear understanding of the role and responsibilities, and as such invite you to review the job advertisement and qualifications closely to determine if this position aligns with your skills and experience, regardless of title.

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

Financial Benefits

Competitive Compensation
Monthly Bonuses for Eligible Employees
401(k) and Company Match
Annual Profit Sharing
Paid Time Off

Health, Wellbeing, and Family Planning Benefits

Paid Vacation - starting at 80 hours annually for employees in their first year of service.
Paid Sick Days - Ten (10) per year with a conversation option for unused time.
Ten (10) Paid Holidays per year
Gym Reimbursement
Health Insurance
Dental Insurance
Vision Insurance
Short-Term and Long Term Disability
Company Paid Life Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Employee Assistance Program
Parental Leave

Education and Career Planning Benefits

Tuition Assistance
Networking Opportunities
Leadership Development Opportunities

Perks

Paid Parking
Service Awards
Hybrid work arrangements
Business casual environment
A strong organizational culture focused on our greatest asset: you

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

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