- Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
- Acknowledge/Greet each member with Welcome to Your Credit Union
- Appearance Adhere to GreenStates Credit Union dress code policy for front line staff
- Communication Speak professionally and clearly. Use proper vocabulary such as Good Morning, Happy to help, Certainly, Absolutely etc.
- Individual Needs Take ownership of members issues and creates a positive experience.
- Exceed Expectations Always go above and beyond expectations and perform requests with the smile, happy to help attitude.
- Confidence Own your knowledge
- Thank you Thank each member for their business and make them feel valued.
- Sales Ask questions, listen to your members needs and offer solutions that make sense.
- Promotes and implements GreenStates values:
- We Go Above and Beyond
- Were Truthful and Accountable
- Were Adventurous, Creative, and Open-Minded
- We Embrace Continuous Improvement and Efficiency
- We Create Fun
- We Build Positive Team Spirit
- We Grow Through Learning
- Were Bold yet Humble
- Adheres to the Credit Unions Core values and Service Standards in carrying out GreenStates mission and vision while following the 5 Star Service Standards.
- Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
- Makes weekly outbound service calls to members.
- Answers member questions or refer members to appropriate departments or supervisors.
- Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
- Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
- Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
- Maintains a satisfactory balancing record.
- Educates members and staff of the features and benefits of all our products and services.
- Refers products and services that benefit members to achieve team goals.
- Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
- Processes mail and night deposit transactions.
- Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
- Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
- Complete daily work including balancing and reconciliation of drawer offages.
- Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .
- Assists in security procedures. Has access to and is accountable for office keys and combinations.
- Balances, maintains, and corrects the coin machine and cash recyclers.
- Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.
- Interpersonal skills to represent the Credit Union in a positive way.
- High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
- Thorough knowledge of deposit products and regulations.
- Accuracy in the handling of cash, recording daily transactions, and attention to detail.
- Good telephone manners and techniques.
- Ability to work with minimal direction and exercise sound judgment.
- Member account problem-solving skills.
- Proficiency with related computer applications, spreadsheets, word processing, and database applications.
- Ability to develop and maintain effective working relationships as a cohesive team.
- High school diploma or the equivalent (i.e. GED).
- Cash handling, sales, and customer service experience desired.
- Must be bondable.
- Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
-
Customer Service Representative
4 weeks ago
Doug Valentine - State Farm Agent Cedar Rapids, United States Full timePosition Overview · State Farm Insurance Agent located in Cedar Rapids, IA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Doug Valentine - State Farm Agent, you will build and develop customer relationships within the comm ...
-
Customer Service Representative
6 days ago
U-Haul Cedar Rapids, United StatesLocation: · 2800 Edgewood Rd SW, Cedar Rapids, Iowa 52404 United States of America · Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, ...
-
Guest Services Representative
1 week ago
Bird Dog Equity Partners LLC Cedar Rapids, United States** Bird Dog Hospitality** · ** Guest Services Representative - $12.00-$14.00 DOE** · Cedar Rapids, IA 52404 · **Job Title:** Guest Services Representative **Job Type:** Variable or full-time · **Supervisor:** General Manager · **Location: Holiday Inn Express I-380 @ 33rd Ave ...
-
Customer Service Representative
1 week ago
MRI Cedar Rapids, United StatesJob Description · Job Description**THIS JOB IS REMOTE IN WITHIN THE STATE OF IOWA** · MUST LIVE IN IOWA · We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving tec ...
-
Patient Services Representative
3 weeks ago
Area Substance Abuse Council Cedar Rapids, United StatesJob Description · Job DescriptionDescription:Join ASAC as a Patient Services Representative and make a difference in the lives of our patients · At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. A ...
-
Patient Services Representative
3 weeks ago
AREA SUBSTANCE ABUSE COUNCIL / ASAC Cedar Rapids, United StatesJoin ASAC as a Patient Services Representative and make a difference in the lives of our patients · At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a Patient Services Representative, you'll p ...
-
Customer Service Representatives
4 days ago
Worley Warehousing Cedar Rapids, United StatesCustomer Service Representatives · Worley Warehousing is a looking for 2 Customer Service Representatives to join our team. Our office staff has doubled in the past year and we are continuing to to grow as a company. We have been in Cedar Rapids for over 40 years and are a famil ...
-
Member Services Representative-
1 week ago
Corda Credit Union Cedar Rapids, United StatesJob Description · Job DescriptionDue to our growing membership, we are currently seeking a full-time, Member Services Representatives to join our Corda Credit Union Team and Family. Our staff offers top-notch customer service, assisting our members at our branches in the Cedar Ra ...
-
Billing & Customer Service Representative
1 week ago
Lamoreaux Associates Cedar City, United States Full timeLamoreaux Enterprises is a diverse and dynamic organization operating across multiple industries, including engineering, construction, and e-commerce including art supplies, aquarium/pet stones, sculpting stone, minerals and gemstone. We are committed to providing exceptional pro ...
-
Billing & Customer Service Representative
1 week ago
Lamoreaux Associates Cedar City, United States Full timeLamoreaux Enterprises is a diverse and dynamic organization operating across multiple industries, including engineering, construction, and e-commerce including art supplies, aquarium/pet stones, sculpting stone, minerals and gemstone. We are committed to providing exceptional pro ...
-
Customer Service Representative
6 days ago
Doug Valentine Cedar Rapids, United StatesPosition OverviewState Farm Insurance Agent located in Cedar Rapids, IA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Doug Valentine - State Farm Agent, you will build and develop customer relationships within the communi ...
-
Customer Service Representative
2 weeks ago
Terzo Enterprises Cedar Rapids, United StatesWho we are · We are Terzo Enterprises Check us out -> · We are a logistics company that focuses on the repair, refurbishment, and re-manufacturing of pallets. · Why Terzo Enterprises?Comprehensive benefit plan · Positive environment, team oriented · 6 paid holidays (after 9 ...
-
Customer Service Representative
4 weeks ago
Midwest Refrigerated Milwaukee, Inc. Cedar Rapids, United StatesJob Description · Job DescriptionMidwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer ...
-
Customer Service Representative
1 week ago
Doug Valentine Cedar Rapids, United StatesPosition Overview · State Farm Insurance Agent located in Cedar Rapids, IA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Doug Valentine - State Farm Agent, you will build and develop customer relationships within the com ...
-
Customer Service Representative
3 weeks ago
PTSolutions Hiawatha, United StatesJob Description · Job DescriptionPTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is ...
-
Customer Service Representative
4 weeks ago
Ace Handyman Services Cedar Rapids and Iowa City Marion, United StatesJob Description · Job DescriptionBenefits:401(k) · Bonus based on performance · Flexible schedule · Paid time off · Tuition assistance · Ace Handyman Services Cedar Rapids and Iowa City, a locally-owned member of the Ace Hardware family, is looking for outstanding Customer Servic ...
-
Customer Service Representative I
2 weeks ago
Great Plains Casualty Cedar Rapids, United StatesJob Description · Job DescriptionSalary: 19.25 · Customer Service Representative I Job Description · Job Summary · Great Plains Casualty (GPC) is seeking an enthusiastic individual to join our team in a Customer Service Representative I role. This job involves delivering superior ...
-
5511 Customer Service Representatives
4 days ago
LPT Retail Management Services Cedar Rapids, United StatesJob Details · Level · Entry · Job Location · LPT CEDAR RAPIDS, IA · Description · L.P.T Retail Management Services, LLC is currently seeking friendly, enthusiastic individuals for customer service (CSR) positions. · Applicants will be responsible for, but not limited to: Pr ...
-
5515 Customer Service Representatives
4 days ago
LPT Retail Management Services Hiawatha, United StatesJob Details · Job Location · LPT #5515 - HIAWATHA, IA · Description · We are looking for smiling faces Our team expectations are: Provide excellent customer service. If two employees are on duty and only one is running a cash register while the other performs stocking or clean ...
-
Customer Service Representative
3 weeks ago
GreatAmerica Financial Services Cedar Rapids, United StatesGreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our suc ...
Member Service Representative - Cedar Rapids, United States - GreenState Credit Union
Description
Position Summary:
GreenState is now taking applications for the Member Service Representative role. Ideal candidates will be friendly, patient, and conscientious team players who will constantly strive to do accurate work. GreenState will value your loyalty, attention to detail, cooperative attitude, and ability to do their job well, time and time again. Service starts with this key role and as an MSR, you are our service champion.
If you've got a passion for service and are willing to learn, we will train you No degree required.
As an MSR you will work in tandem with other branch staff to deliver outstanding service to our members and proactively promote our superior credit union products on a daily basis. Come be a part of our team and be rewarded for your high quality work
GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.
Position details:
Monday through Friday from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon.
Pay range for this hourly position is $17.39- $23.40/hr with a monthly incentive opportunity and a progressive benefits package.
Essential Duties and Responsibilities:Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
Reports to the Vice President/Branch Managers as assigned.
Supervisory Responsibilities:
This position is not responsible for supervision of other employees.
Equal Opportunity Employment Statement:
GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.
#ID
