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Helpdesk Technician - Raleigh, United States - TEKsystems
Description
:A large insurance provider in the area is looking to hire on a Help Desk Support technician
They are a large is a not-for-profit farm organization whose goal is to be a voice for farmers and rural people across the state of NC. They have many different offerings ranging from various insurance services to serving as a legislative advocate for their members at the local, state, national and international levels.
The primary responsibility of the position will be to act as the tier one helpdesk technician for the entire organization. They will see a variety of tickets come in with the majority of those being password reset requests. They may also resolve issues with Office 365, Active Directory or the "blue screen of death". On average this technician will take 20 tickets /day via email and phone support. They will work hand in hand with other technicians and engineers to work on projects and resolve issues that are internal are having.
This role will be onsite Monday to Friday 8-5pm
Skills:
Helpdesk, Windows, Office 365, Ticketing system, Troubleshooting, ServiceNow, support
Top Skills Details:
Helpdesk, Windows, Office 365,Ticketing system
Additional Skills & Qualifications:
Successful candidates will be very intelligent people that also have a good sense of humor. Looking for candidates who want to grow and advance in their career. They promote from within and will help technicians grow in their career.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
