- Monitor Service Desk.
- Answer IT Support Calls.
- Respond to Service Desk tickets.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Follow up with customers to ensure issue has been resolved.
- Keep good record of communications with end users.
- Identify and suggest possible improvements.
- Technical knowledge with Windows 10 and Microsoft Applications.
- Good understanding of computing systems, printers, and mobile devices.
- Ability to diagnose and resolve basic technical issues.
- Excellent written and oral communications skills.
- Strong customer service skills.
- Efficient and quick learner.
- Associates Degree or Diploma in Information Technology or
- Associates Degree and at least 2 years of technical experience required
- B.S/B.A in Computer Science, Information Technology desired
- No experience required if currently attending higher education or recently graduated with an educational requirement.
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Decision Point Durham, United States· Help Desk Support Technician · ID · Job Locations · US-NC-Durham · Category · Information Technology · Type · Regular Full-Time · Overview · DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team The Help Desk Support Technician will work in a ...
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Cura Orthopedic Physical Therapy LLC Garner, United States**Company Description** · Cura Pelvic and Ortho Physical Therapy LLC is a Therapist owned clinic in the 40/42 Cleveland area in Garner, NC, that is dedicated to helping all individuals within our community. Cura Ortho PT offers non-surgical solutions for active women suffering fr ...
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Flexential Raleigh, United StatesJob Description: · The Data Center Operations Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, ...
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Fresenius Medical Care Fuquay Varina, United States Full timePOSITION FEATURES: · RNs: No prior RN dialysis experience required · 12 weeks of paid & structured training with an assigned Preceptor & Nurse Educator · 70,000+ dedicated employees, 200,000+ patients treated annually, 2,600+ dialysis centers, 350+ research sites across North Ame ...
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IT Help Desk Technician-Remote - Raleigh, United States - ProPharma Group
Description
For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world's largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners' most high-profile drug and device programs.
The IT Helpdesk primary position will monitor service desk tickets, access ticket urgency, prioritization, and difficulty, provide technical troubleshooting or assign to appropriate technicians or system experts. Additional tasks will be assigned as needed and as time permits.
Essential Function:
Necessary Skills and Abilities:
Educational Requirements:
Experience Requirements:
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***