-
Service Account Manager
Found in: Lensa US 4 C2 - 2 hours ago
Trane Technologies Monroe, United StatesAt Trane TechnologiesTM ) and through our businesses including Trane ) and Thermo King ) , we create innovative climate solutions for buildings, homes, and transportation that challenge whats possible for a sustainable world. We're a team that dares to look at the world's challen ...
-
Salesperson with Shift Responsibility Part-time
Found in: Orion Innovations US - 5 days ago
Terra Nova Group Monroe, LA, United States FreelanceAt Lidl in Monroe, LA, working in sales means ensuring satisfied customers every day. It means giving your all and constantly striving to improve. It means advancing further than anywhere else. Because at Lidl, everyone counts and we trust each other. We work together, tackle cha ...
-
Service Manager-AUS-Monroe, LA
Found in: Lensa US 4 C2 - 5 days ago
Aramark Uniform Services Monroe, United States** Service Manager-AUS-Monroe, LA** · **Job Category****:** In Unit-Service-Mngmt **Requisition Number****:** SERVI13219 Showing 1 location **Job Details** · **Description** · Responsibilities: · --Overall Market Center (MC) Service results, including but not limited to, Cust ...
-
Employee in the Café
Found in: Orion Innovations US - 5 days ago
Apex Ventures Bawcomville, LA, United States FreelanceWorking at KWA: Different than you think. · Think differently. Think again. And think with us. Join the team at KWA, Germany's leading social enterprise with around 2,500 employees at 18 locations nationwide. Get ready for a lively, different working world... · KWA Stift Brunneck ...
-
First Level Support
Found in: Orion Innovations US - 5 days ago
Diamond Dynamics Bawcomville, LA, United States FreelanceDear Sir/Madam, · We at LAN-IT 24 are currently seeking First Level Support staff for our location in Frankfurt am Main. · Start: ASAP · Duration: 1 year (with option to extend) · Responsibilities: · - Handling customer inquiries and issues in the IT support field · - Recording a ...
-
Commercial-technical employee
Found in: Orion Innovations US - 5 days ago
Titan Industries Swartz, LA, United States FreelancePOSITION OVERVIEW: · - **Commercial and Technical Employee (m/f/d) for Tendering **at the leading provider of heavy lifting, crane, and transport services · - Work at our locations in Leipzig and/or Leuna in a hybrid model · As an employee in the tendering department (m/f/d), you ...
-
Mobile Diesel Mechanic
Found in: ClickTrader US C2 - 4 weeks ago
MID ATLANTIC WASTE SYSTEMS Fort Monroe, United States Full timeMid-Atlantic Waste Systems is a leading second-stage manufacturer of heavy equipment in the Mid-Atlantic region, and we are looking for an experienced heavy equipment mechanic who is ready to get their hands dirty while taking their career to new heights. If you are passionate ab ...
-
Community Outreach Counselor
Found in: Jooble US O C2 - 2 days ago
Cocoon House Monroe, LA, United States Part timeAt Cocoon House we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an Overnight Residential Youth Counselor , you will be responsible for providing a safe and supportive environme ...
-
Client Experience Coordinator
Found in: MyJobHelper US C2 - 5 days ago
NetTech LLC Monroe, United StatesGeneral Information · The position of Client Experience Coordinator reports to the Team Lead, Client Service Operations. Status: Full Time, Non-exempt · Location · This position can be 100% remote, hybrid, or in-office · Job Purpose and Overview · This role will be respon ...
-
Valet Driver
Found in: MyJobHelper US C2 - 1 day ago
Franciscan Missionaries of Our Lady Health System Monroe, United StatesJob Description · The Valet Driver transports patients to specific areas of the hospital and also parks guests' vehicles in predetermined areas within the parking lot, following all traffic laws etc. Relies on establish guidelines to accomplish tasks. Works under close supervisio ...
-
sanitarian 4
Found in: MyJobHelper US C2 - 3 days ago
State of Louisiana Monroe, LA , USA, United StatesSupplemental Information · The Louisiana Department of Health is dedicated to fulfilling its mission through direct provision of quality services, the development and stimulation of services of others, and the utilization of available resources in the most effective manner. · LDH ...
-
Overnight Residential Youth Counselor
Found in: Jooble US O C2 - 2 days ago
Cocoon House Monroe, LA, United States: At Cocoon House we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an Overnight Residential Youth Counselor , you will be responsible for providing a safe and supportive envi ...
-
Conseiller Client volutif Manager
Found in: Lensa US 4 C2 - 4 days ago
Enterprise Holdings Monroe, United StatesVue d'ensemble: · Vous rvez de devenir un manager qui inspire et motive tout en montant en comptences dans le domaine du service client, des ventes, des finances et de la gestion ? Alors le poste de conseiller client (H/F) est fait pour vous. En effet, avec notre aide et nos con ...
-
Construction Project Manager
Found in: Appcast US C2 - 3 days ago
DSW Monroe, United StatesDSW Homes, LLC is seeking an experienced, reliable and results-oriented Construction Project Manager to augment our growing company. The Construction Project Manager reports to the Program Manager. Candidate should be self-motivated, detail oriented, able to multi-task with advan ...
-
lpn 1/2/3
Found in: MyJobHelper US C2 - 3 days ago
State of Louisiana Monroe, LA , USA, United StatesSupplemental Information · The Louisiana Department of Veterans Affairs is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace. · The mission of the Louisiana Veterans Homes is to primarily serve the Veterans' pop ...
-
restaurant manager
Found in: Careerbuilder One Red US C2 - 3 days ago
Church's Chicken Monroe, LA , USA, United StatesChurch's Chicken - JobID: R [Kitchen Manager] As a Restaurant Manager at Church's Chicken, you'll: Create an in-store service environment that exceeds guest expectations; Build team understanding and commitment to guest service standards; Assist and resolve guest complaints; Dire ...
-
store manager
Found in: Careerbuilder One Red US C2 - 3 days ago
Spencer's US-, Monroe, LA , USA, United StatesSpencer's - JobID: J3T8H96N03VTZ3K92JC [Retail Manager / Team Leader] As a Store Manager @ Spencer's, you'll: Establish and maintaining Guest Services; Oversee and be accountable for the operation of a store; Ensure maximum sales and profitability through controlling expenses, sh ...
-
Newborn Photographer- OM- Ochsner LSU Monroe
Found in: Appcast Linkedin GBL C2 - 4 days ago
VIP Holiday Photos Monroe, United States Part timePhotographer Job Description: · As a newborn photographer you will operate the WelcomeNewborn photocart and implement all · elements associated with the provision of the Hospital's newborn photographic service. This · includes: · Punctual arrival for your assigned shifts.Any de ...
-
home health registered nurse
Found in: Careerbuilder One Red US C2 - 3 days ago
Carpenter Health Network Monroe, LA , USA, United StatesJoin STAT Home Health and become part of a team that provides excellent patient care, respects one another, and has a supportive back-office team that ensures you have everything you need to be successful in the field. · STAT Home Health is seeking Full-Time Home Health Registere ...
-
Donation Team Member
Found in: Lensa US P 2 C2 - 5 days ago
Goodwill Industries of North Louisiana Monroe, United States** Donation Team Member** · **Job Category****:** Level 3 **Requisition Number****:** DONAT04253 Showing 1 location **Job Details** · **Description** · Provides friendly, fast, accurate and safe customer service. As the main point of contact for someone donating items to Goodw ...
Consumer Client Service Manager - Monroe, United States - First Merchants Bank
Description
** Consumer Client Service Manager**
**Job Category****:** Branch Banking **Requisition Number****:** CONSU005015 Showing 1 location **Job Details**
**Description**
**Position Goals:**
Under the direction of or in collaboration with the Banking Center Manager develop and implement a sales plan for the banking center to achieve the strategic and tactical goals of the company. Take a leading role in mentoring the banking center staff to ensure the delivery of a meaningful customer experience. Take a leading role in mentoring and developing the team to exceed sales and referral goals and deliver high quality customer service expectations. Under the direction of the or in collaboration with the Banking Center Manager to ensure the operational soundness of the banking center through training, inspecting and coaching to policies and procedures. Serve as a key member of the banking center leadership team to ensure delivery of the whole bank to both new and existing customers.
**Essential Duties and Responsibilities:**
1. Under the direction of or in collaboration with the Banking Center Manager develop, implement and lead sales tactics and strategies for the banking center to drive individual and team sales productivity while growing market share for deposits and loans through the following responsibilities:
2. Engage the team in the sales management process including direct leadership of huddles, weekly sales and platform meetings, touch bases and coaching sessions.
3. Establish weekly and monthly goals for service associates and customer service representatives to support the overall team goals.
4. Meet and/or exceed all established team scorecard goals and metrics for the banking center and contribute to the growth of the banking centers deposit and loan portfolios through referral and sales processes.
5. Provided balanced feedback through ongoing informal and formal documented coaching sessions monthly as a part of the Sales Management Process.
6. Actively produce individual referrals to model and lead the team in the attainment of referral goals.
7. Participate in and mentor to teleconsulting activities including call blocks and call nights to achieve all weekly partner referral and appointment goals.
8. Utilize the kiosk to provide education and help new and existing customers enroll in electronic banking products and services as needed.
9. Fill in service and sales gaps as needed, i.e. open accounts and take loan applications.
10. Effectively utilize and mentor to the guided conversation to deepen client relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet.
11. Actively participate in and provide input regarding the recruitment and hiring of Associates.
12. Provide input for Performance Evaluations and complete Performance Evaluation forms as directed.
13. Provide high quality customer service on a wide variety of banking matters to nurture and grow both new and established long term relationships.
a. Be highly responsive to process non-monetary requests for customers i.e. approve checks for cashing, accept and process stop payment requests, order debit cards, complete address changes and process check orders.
b. Be the first person to provide assistance on the teller line during peak times or when needed to help reduce wait times and fill service gaps.
c. Resolve customer inquiries, problems and complaints with scope of authority while proactively using service to sales techniques to provide solutions to customers for current financial needs.
d. Use feedback from Customer Service surveys to coach team members to build customer loyalty and create customer advocates.
e. Provide assistance with maintaining customer records and accounts.
f. Engage banking center team and business partners to assist customers with a variety of personal and business banking needs.
14. Ensure banking center team and partners deliver upon Gold Standard for Service expectations.
15. Under the direction of the or in collaboration with the Banking Center Manager to manage all operational aspects of the banking center. Ensure successful results on the operational scorecard for the banking center.
16. Oversee and participate in completing the Daily Security Checklist including items such as oversight of operational aspects of the banking center; control opening and closing of the banking center, conduct audits, and banking center balancing.
17. Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion to ensure compliance and improve the customer experience.
a. Attend and/or complete applicable and required training classes. Manage and ensure completion of applicable and required training classes for all team members within the banking center.
b. Ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, CRA, EDD, etc.
c. Ensure total compliance of physical and information security policy including business and consumer verification procedures.
d. Set and maintain high expectations for branch appearance standards.
18. Review and resolve personnel issues by partnering with the Banking Center Manager and/or Human Resources to ensure resolution within established procedures and guidelines.
19. Evaluate overall performance of team members on a constant basis in an honest and impartial manner.
20. Collaborate with the Banking Center Manager to foster a robust employee experience within the banking center.
21. Promote the bank through community involvement and leverage contacts to create a pipeline of new business.
22. Partner effectively throughout the bank with all lines of business to grow the banking center and fulfill the financial needs of our clients.
**Position Requirements:**
Education - High school diploma or equivalent.
Experience - Over one (1) year of sales, management, banking, or related experience.
License - This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
Other - Willingness to obtain Notary Public designation.
**Preferred Requirements:**
Demonstrated ability to sell and cross-sell bank products and services. Consumer lending experience.
Supervisory or lead experience in the banking industry.
Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals.
Bachelors degree.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
GED or better.
High School or better.
**Experience**
**Required**
Over one (1) year of sales, management, banking, or related experience
**Licenses & Certifications**
**Required**
Notary Public
NMLS
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)