First Level Support - Bawcomville, LA, United States - Diamond Dynamics

Diamond Dynamics
Diamond Dynamics
Verified Company
Bawcomville, LA, United States

3 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
Dear Sir/Madam,

We at LAN-IT 24 are currently seeking First Level Support staff for our location in Frankfurt am Main.


Start:

ASAP
Duration: 1 year (with option to extend)


Responsibilities:

  • Handling customer inquiries and issues in the IT support field
  • Recording and documenting customer information and support tickets
  • Initial contact and analysis of technical problems
  • Providing solutions and instructions for common issues
  • Escalating complex cases to Second Level Support
  • Monitoring systems and performing basic maintenance tasks
  • Updating knowledge databases and creating instructions for customers
  • Ensuring a professional and friendly customer service experience
  • Tracking and monitoring customer satisfaction
  • Assisting with software and hardware installation and configuration

Requirements:

  • Knowledge of IT systems, networks, and hardware
  • Excellent communication skills (written and verbal)
  • Strong problemsolving and analytical skills
  • Customeroriented and friendly approach
  • Time management and prioritization skills
  • Willingness to learn and continuously improve
  • Teamwork and collaboration skills
If you are interested, please do not hesitate to contact us.

Best regards,

Samim Samed

Type of position:
Freelance, permanent, full-time


Working hours:

  • 8hour shift
  • Monday to Friday

Location:
On-site
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