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    Retail Support Assistant - Dallas, United States - Helen of Troy

    Helen of Troy
    Helen of Troy Dallas, United States

    4 weeks ago

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    Description

    ** Retail Support Assistant**

    , We have an immediate opening for our Osprey Europe Headquarters in Poole, Dorset, UK for a:

    **Retailer Support Assistant**

    **Fixed Term Contract to December 2022**

    Join our team and make an immediate impact. If you love adventure, great gear, and have a passion for the outdoors, you're in good company with our Osprey brand, one of Helen of Troy's trusted leadership brands, including , , , , , . Together, we build innovative and useful products that elevate people's lives everywhere every day

    **Look around your home, and you'll find us everywhere:**

    In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent

    **About the role**

    Reporting to the KAM/Customer Service Manager, the primary purpose of this position is to deliver outstanding customer service to retail partners and consumers ensuring that orders are processed efficiently and accurately and delivered to customers within expected timeframes.

    **What youll do in the role**

    Deal with stock availability and price information requests

    Liaise with and support sales reps and agents regarding customer accounts, enquiries and order book issues

    Provide and analyse customer data and performance to sales

    Process orders placed via B2B system and input manual orders

    Record values of orders and cancellations

    Assist Key Account Merchandisers with order process/depletion

    Amend customer orders to meet requirements

    Deal with non-conformities

    Ensure appropriate carriage charges, discounts and product catalogues are applied to orders

    Keep customer records up to date

    Deal with telephone and email queries

    Work with warehouse and supply chain to ensure customer delivery requirements are met

    Deal with shipping companies to trace customer shipments

    Compile weekly forecasts for the warehouse

    Communicate with customer about deliveries and arranging booking slots

    Work closely with the Customer Service team members and other departments across the company to fulfil all aspects of the job role

    Essential:

    Customer service experience

    Experience of working in a fast paced customer service environment

    Computer literate, especially use of Excel to a good standard

    Experience of working within a busy and demanding environment

    Ability to prioritize workload and multi-task

    Excellent communication skills (written and verbal) and ability to communicate clearly at all levels within the business and with third parties

    High numeracy skills

    Ability to work on own initiative

    Excellent attention to detail

    Pro-active, forward thinking attitude

    Willingness and ability to learn and share knowledge

    Excellent team player

    Excitement about joining a midsize yet growing company with fast-growing brands

    Nice to have:

    Sage 200 experience

    Order book management experience

    **About you**

    You will be a great fit if you are a highly motivated, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

    We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities.

    Supporting a diverse portfolio of brands, our 15+ locations elicit unique team cultures that attract a wide variety of people. Many of our products rank as #1 brand in their category. Were proud to be market leaders our powerful brands are marketed in approximately 75 countries.

    For more information about Helen of Troy, visit **/emea** . You can also find us on our career website or on , , , and .

    Competitive salary & bonus scheme

    25 days holiday plus bank holidays

    Auto-enrolment pension scheme

    Life Assurance

    Cycle to work scheme

    Employee assistance counselling line

    Product discounts

    Social events and activities

    If youre seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then **Helen of Troy wants to get to know you**

    Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

    **Next Steps:** We will ask you to complete a **quick survey** as we would love to get to know you by learning more about your experience and skills. If your application is selected, we will then reach out to you for a first **informal introductory call**.

    **Helen of Troy is an Equal Opportunity Employer.**

    Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe, and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO, Hydro Flask, Osprey , Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar. Most of these brands rank #1 or #2 in their respective categories.

    We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

    *The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.*

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