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    Technology Specialist - Newark, United States - Atwell, LLC

    Atwell, LLC
    Atwell, LLC Newark, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 1,400+ passionate team members across 40+ locations and growing

    Atwell, LLC is a proud recipient of the following 2023 awards:

    • 8 consecutive years in a row as a "Best Places to Work", "Hot Firm Nationally" by Zweig group
    • Recognized as #7 in the "Top 100" firms in the US by Zweig Group
    • Recognized by ENR #74 in the ENR Top 500 and ranked in every region;
    • Recognized in Crain Magazine's "Fast 50" for the fastest growing firms
    • Named in the "Top 50 Coolest Places to Work" by Crain Magazine

    A Technology Specialist will display superior talent in providing end-user support for Atwell employees across the country. In this role, an employee will demonstrate creative problem-solving skills and develop and develop proficiency in regards to the essential functions of the job found below.

    Responsibilities:

    • Respond to requests for technical assistance in person, phone & electronically.
    • Troubleshoot all technical-related user issues, including hardware, software, account, and printer issues.
    • Communicate technical information to both technical and non-technical personnel.
    • Install and support various software applications as needed and approved.
    • Follow all company processes and procedures.
    • Log all support-related tasks in the company ticketing system.
    • Provide support in the maintenance of the company's network and infrastructure as directed.
    • Maintain passwords, data integrity, and file system security according to company policy.
    • Set up and deploy workstations, servers, networks and printers.
    • Manage inventory for workstations, laptops and other IT asset in company tracking system.
    • Stay current with system information, changes and updates.
    • Support Mitel VOiP phone systems and configure & deploy desk phones as directed.
    • Support and troubleshoot for AutoCAD and other company design software.
    • Support servers across the organization as directed.
    • Support backup systems and their integrity.
    • Support the company data replication system and archives.
    • Support network infrastructure.
    • Provide afterhours support for all critical systems.
    • Assist and help manage and deploy company cell phones and other mobile devices.
    • Assist with technology outages as needed.
    • Travel as assigned and needed.
    • Additional projects and tasks assigned as needed.
    • The ability to take initiative and solve problems with limited direction.

    Qualifications:

    • Experience in a corporate setting performing the essential functions of this position as discussed above.
    • Bachelor's Degree in IT related field preferred
    • Experience with the following hardware: Dell, HP, Cisco, Extreme, Konica, Xerox, Toshiba, Oce, & Canon
    • Experience with the following software: MS server 2008, 2012, & 2016, MS OS Win10, MS Office 2010, 0365 and Active Directory

    #LI-TH1

    Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.

    Work/Life:

    • Generous Paid Time Off
    • Paid Parental Leave
    • Flexible work schedules are available for some positions
    • Tenure Awards — Travel Vouchers to see the world based on your travel preferences

    Money:

    • Competitive Compensation packages
    • Annual bonuses, spot bonuses and peer recognition awards
    • 401(k) plan matching formula is 50% of your contributions up to 6%
    • Tuition Assistance
    • Student Loan Repayment up to $25K
    • Paid Licensing / Certification Fees and Renewals
    • Financial Rewards for Obtaining Licensure
    • Employee Referrals up to $5,000
    • Annual Wellness Reimbursement up to $500 for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)

    'Atwell'ness:

    • Medical (BC/BS), Dental (Delta), and Vision (VSP)
    • Health Savings Account & Flex Spending Account options
    • Employer paid LTD, STD, and life insurance
    • Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
    • Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services
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