Technology Support Specialist - Manhattan, United States - Presidio

Presidio

Verified Company

Manhattan, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This position will be in charge of interacting with staff members face-to-face, welcome them and offer technical support with outstanding customer service.

To handle a variety of end-user IT-related difficulties, this role requires a combination of technical expertise, problem-solving abilities, and superior customer service.

Initiate technology activation with end users
Test workstations and printers before employees move in to ensure readiness
Track issues with technology and promptly update status
Work with back of house support resources to identify and implement solutions to ensure end user issue resolution
Offer end users handson technical support for hardware, software, and networkrelated issues, including troubleshooting.
An approach that prioritizes providing end users with excellent service and support.
Knowledge of mobile devices, computer accessories, and hardware components.
Expertise in resolving typical IT concerns, network connectivity issues, and software credential difficulties.
Strong communication abilities, including the capacity to clearly explain technical ideas to nontechnical users.
Demonstrated experience helping end users in a corporate setting with deskside support and technical assistance.
Thorough understanding of productivity software and desktop operating systems.
This role is open to recent college graduates with a focus on technology.