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    Sales Operations Analyst II - Portland, United States - myGwork - LGBTQ+ professionals & allies

    myGwork - LGBTQ+ professionals & allies
    myGwork - LGBTQ+ professionals & allies Portland, United States

    3 weeks ago

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    Description
    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

    Job Description

    Job Description


    When you are part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality, and innovation.

    As part of a successful, growing global organization you will be encouraged to perform at your best.

    With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

    Position Summary


    The CRM Specialist and business analyst will enable and execute process improvements within the application, supporting our order management and commercial organizations.

    Activities include managing support and enhancements for email-to-case, expanding our project management module, setting up new users, quoting and pricing improvements, development coordination including testing and implementation within , and providing ongoing analytical support for internal departments.

    Responsibilities

    Support users and drive regional alignment with strategic CRM initiatives.
    Maintain and develop business processes and provide reporting and support for the system and users as required.
    Effective project management adhering to established timelines.
    Facilitate enhancements to the related order management capabilities (email-to-case and project management module).
    Perform ad hoc analysis and compile data for quarterly performance metrics.
    Provide training on improvements and extended capabilities.
    Manage metrics and trends, implementing proactive actions to increase efficiencies and productivity and trends.

    Minimum Requirements/Qualifications


    Bachelor's degree is required preferably in an analytical, information technology, or business field (operations management, engineering, sciences, finance, business, information technology).

    3+ years of experience with Customer Relationship Management systems is preferred.
    Proven Microsoft Office experience in Outlook, Windows, Excel, PowerPoint, and Word.
    Excellent analytical, organizational, and communication skills.
    Must have proven experience in customer relations and problem-solving customer issues.
    Ability to work effectively across multiple facilities and reporting lines.

    Desired Qualifications

    Proven experience with Oracle or other ERP systems.
    3+ years of Sales Operations, Sales Analyst, Business Analyst or similar experience.

    At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
    Company information
    myGwork is the largest global platform for the LGBTQ+ business community.

    Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events.

    Joining the platform is free for individual members, which supports myGwork's goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible.

    Corporate members get a tailored service, with carefully curated product packages to help them achieve all their DE&I goals.

    myGwork organizes two annual events, WorkFair – the largest virtual global career fair for the LGBTQ+ professionals, graduates and students, and WorkPride – a week-long global conference for the LGBTQ+ business community and allies during Pride Month.

    The company also recently launched the myGwork Academy, delivering practical and relevant LGBTQ+ training education to help create inclusive workplaces for all.

    For more information, check out

    Company Specialties:
    recruitment, networking, diversity, inclusion, LGBT rights, and Talent attraction

    #J-18808-Ljbffr
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