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Neenah

    Client Service Representative - Neenah, United States - Jewelers Mutual Group

    Jewelers Mutual Group
    Jewelers Mutual Group Neenah, United States

    2 weeks ago

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    Description

    WHY Jewelers Mutual:

    We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy We continue to raise the tide of the jewelry industry we've served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

    With a generous benefits package, office locations throughout the United States, and a mantra of "making your mark today", consider evolving your career and shining bright with Jewelers Mutual GroupSUMMARYProvide superior service to current and future policyholders by effectively marketing products and building strong relationships to meet service and retention goals; Provides general support to JMI field agents to facilitate new business growth.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Provide excellent service to policyholders and become a resource for them for any policy questions and requestsBuild and maintain strong relationships with clients and brokers through effective and positive communicationManage the completion of policy renewals, endorsements and cancellationsProactively solicit feedback from clients to better understand their needs and to ensure policies and limits of coverage in force are adequate, recommending changes as appropriateIncrease or add additional coverage to policies when appropriateMaximize opportunities to educate clients and brokers about loss prevention and security strategies, product features and carrier underwriting recommendationsMaintain accurate client data in agency management system and ImageRight systemIdentify and recommend process improvement opportunitiesParticipate in a variety of projectsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    LEADERSHIP RESPONSIBILITIES None.
    QUALIFICATIONSHigh school diploma is required, Bachelor's degree is preferredMust have previous customer service experiencePrefer 2-4 years of industry experience in insurance or agency relationsAn equivalent combination of education and/or experience may be consideredPrefer in progress Certified Insurance Counselor (CIC) designationMust have excellent customer service skillsEmbrace change and excel in an innovative environmentShare knowledge with the teamMust have an interest in continuously learningMust be able to obtain Property/Casualty Insurance Agent License within 2 months of employment


    LICENSES:
    Must be able to obtain Certified Insurance Service Representative designation


    PHYSICAL REQUIREMENTS:
    Prolonged periods sitting at a desk and working on a computer.
    Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.
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