Customer Service Representative - Sarasota, United States - Helios Technologies

Helios Technologies Sarasota, United States

5 days ago

Description

Job Details

Job Location
Sun Hydraulics 803 - Sarasota, FL

Position Type
Full Time

Education Level
Not Specified

Travel Percentage
Negligible

Job Shift
Day

Job Category
Customer Service

Description

Job Summary:

This position will play a crucial role in ensuring customer satisfaction and fostering positive relationships. CSR's will function as the key contact, administrator, and liaison for a designated group of customers. They will also work with the extended team (Operations, Engineering, Shipping, Quality, etc.) to coordinate complete responses to the customer. This position offers a unique opportunity to be part of a growing and collaborative team within the manufacturing industry.

Duties/Responsibilities:

Provide accurate and timely information regarding product inquiries, order status, and general support.
Management of all customer communications; follow-up and actions as relevant via email, video calls and or phone.
Responsible for order entry and management which includes shipment methods, returned goods, credits, and debits.
Assist customers with general inquiries, troubleshooting, and problem resolution.
Ability to escalate when needed to ensure the customer's production needs are covered.
Communicate and coordinate with cross-functional departments as necessary.
Customer meetings and customer reporting as relevant.
General Export documentation and Export Trade Compliance knowledge
Monitor PPAP requests and work with quality to ensure PPAP requirements are fulfilled prior to shipment.
Maintain detailed and accurate records of customer interactions and transactions.
Provide regular reports on customer feedback, common issues, and potential improvements to the management team.

Qualifications

Required Skills/Abilities:

Excellent communication and interpersonal skills.
Knowledge of ERP systems preferred.
Proficient in emailing and Microsoft Office.
High attention to detail is required.
Ability to multi-task.
Flexible work schedule to support varying time zones (max 2x per month).

Education and Experience:

Requires 2 to 4 years of Customer Service experience and/or working product/process knowledge .
Experience managing time effectively in a fast-paced environment.
Experience utilizing problem-solving skills and handling difficult situations with professionalism.
Possesses solid working knowledge of subject matter.

Physical Requirements:

Ability to sit for prolonged periods of time

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