Customer Service Representative - Sarasota, United States - Massage Envy

Massage Envy Sarasota, United States

2 weeks ago

Description

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience.

If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities:

Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
Respond to customer inquiries, product and service questions, and customer complaints
Ensure customer account information is up-to-date
Communicate frequent customer suggestions to the team to troubleshoot
Provide outstanding customer service and help everyone feel valued and understood
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
Help expand and retain a client base both in-person and through phone/email outreach Qualifications:
Must possess exemplary interpersonal skills, communication skills, and active listening skills
Experience working in a customer-oriented atmosphere
High school graduate, G

ED recipient, or equivalent Compensation:
$14 - $18 hourly

Provide outstanding customer service and help everyone feel valued and understood
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
Help expand and retain a client base both in-person and through phone/email outreach

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