Jobs
>
Sacramento

    Employee Relations Partner - Sacramento, United States - BP Energy

    BP Energy
    BP Energy Sacramento, United States

    1 week ago

    Default job background
    Human Resources
    Description

    Entity:
    People & Culture

    Job Family Group:
    HR Group

    Job Description:


    This role supports the Northern California retail stores, while remote, the candidate will need to be based within the region.


    The ROO is an organization that supports the operations of over 200 company owned and over 1,000 franchised convenience retail stores operating under the brands of Thorntons and ampm across the West Coast, Midwest, and Northeast.

    We are seeking guest-centric leaders with a growth and strategic approach to help us continue to build the leading convenience retail chain of the future.


    The Team Member Relations Advisor (TMRA) is primarily responsible for investigating a high volume cases per month) of team member and guest escalations that range in complexity, for retail convenience stores that are related to potential violations of company policy and/or laws.

    The TMRA supports Operations and partners closely with Operations leadership.


    Under the supervision and guidance of the Senior Manager of Field P&C and the Field P&C Team Leads the TMRA will conduct thorough intakes and investigations, provide recommendations for resolution, and document all investigations in accordance with approved case management processes.

    TMRA will compile and analyze case data to understand any trends and themes and to develop possible solutions to mitigate future incidents.

    Essential Job Functions
    Maintain Team Member Relations
    Handle a high volume of escalations

    (30-60 cases per month)

    and conducts thorough and timely investigations of team member and guest concerns regarding company policy violations, allegations of discrimination, harassment, retaliation, misconduct

    and any other inappropriate behavior.
    Complete documentation of all case notes in the tracker within 5 business days of closing a case to ensure data is

    current.
    Partner with Field P&C Leadership and legal team for support and guidance while managing casework.
    Regularly audit region(s) team member engagement supported by facilitating and reviewing stay/exit interviews.
    Recommend team member relations practices necessary to establish a positive workplace environment and

    promote a high level of team member morale and motivation.
    Work closely with Field P&C Leadership, operations leaders and SSC partners to communicate, assess, and

    enforce all federal and state employment regulations and laws (Safety/OSHA/DOL) as well as internal policies &

    procedures.
    Compile, analyze and present data/trends/themes and provide thoughtful recommendations and solutions.

    De-Escalate Guest Complaints
    Serve as company advocate to de-escalate Guest complaints related to Anti-Harassment/Anti-Discrimination

    complaints.
    Recommend operations practices necessary to establish a positive Guest experience.
    Partner with Marketing to assess and respond to Guest matters that intensify via social media.
    Identify trends and areas of risk. Maintain reporting and ongoing communications with the Legal department on

    HR policy & procedural matters as necessary.

    Education
    Bachelor's degree in human resources or closely related field preferred. Equivalent years of experience acceptable in

    lieu of degree completion. HR Certification is a plus (PHR/SPHR or SHRM-CP/SCP).

    Experience & Skills
    Minimum of 3 years' experience in human resources, investigations and/or employee relations or related field required. Experience managing employee relations within the retail, convenience and/or hospitality industry highly preferred.
    Experience managing a high number of cases per month) that range in complexity utilizing case management systems (i.e. Navex, Salesforce) required.
    Evidence of the practice of a high level of confidentiality.
    PHR/SPHR (CA) or SHRM-CP/SCP(CA) highly preferred.
    Knowledge of human resource policies/procedures and understanding of federal employment/labor laws (i.e.

    ADAAA, FMLA, FLSA, etc.)
    Demonstrated use of judgement that is consistent with standards, practices, procedures, regulations, or state &

    federal employment laws.
    Problem solving, conflict resolution, listening and advising skills.
    Demonstrates a continuous improvement mentality relative to HR process and practices.
    Experience communicating and delivering recommendations to all levels of leadership.
    Excellent computer skills in Microsoft office Suite Products, including excel.

    Other Considerations
    10%-30% travel as necessary.
    Weekend coverage may be required.

    How much do we pay for base salary? $75,000-100,000.

    *Note that the base pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.

    We offer a reward and wellbeing package to enable your work to fit with your life.

    These can include, but are not limited to, access to health, vision and dental insurance, flexible working schedule, paid time off policy, discretionary annual bonus program, long-term incentive program, and a generous 401K matching program.

    ?You may learn more about our generous benefits at

    .

    Considering Joining bp?
    At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly.

    There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.

    These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more

    Travel Requirement
    Up to 25% travel should be expected with this role

    Relocation Assistance:
    This role is not eligible for relocation

    Remote Type:
    This position is fully remote

    Skills:
    Agility core practices, Agility core practices, Analytical Thinking, Coaching, Communication, Creativity and Innovation, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Data cleansing and transformation, Decision Making, Digital fluency, Employee and labour relations, Employee Engagement, Employee Experience, Facilitation, Global Perspective, Influencing, Job Design, Leadership Assessment, Leading transformation, Long Term Planning, Managing change, Managing workforce concerns {+ 11 more}

    Legal Disclaimer:
    We are an equal opportunity employer and value diversity at our company.

    We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status

    ,

    neurodiversity/neurocognitive

    functioning, veteran status or disability

    status. Individuals


    with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

    If you would like to request an accommodation related to the recruitment process, please

    contact us

    to request accommodations.


    If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.

    This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
  • Ryder System

    Bilingual Employee Relations Partner

    2 weeks ago

    Ryder System Sacramento, United States

    **Job Description**: · **Summary** · The Bilingual Employee Relations Partner is responsible for providing consistent, tactical Employee Relations consultation to Managers and Employees to resolve employee issues and advise on employee conflict resolution, disciplinary action and ...

  • BP Energy

    Employee Relations Partner

    1 week ago

    BP Energy Sacramento, United States

    Entity: · People & Culture · Job Family Group: · HR Group · Job Description: · This role supports the Northern California retail stores, while remote, the candidate will need to be based within the region. · The ROO is an organization that supports the operations of over 200 com ...

  • BP Energy

    Employee Relations Partner

    1 week ago

    BP Energy Sacramento, United States

    Entity:People & CultureJob Family Group:HR GroupJob Description:This role supports the Northern California retail stores, while remote, the candidate will need to be based within the region.The ROO is an organization that supports the operations of over 200 company owned and over ...

  • POS Portal Inc

    Pos Portal

    1 week ago

    POS Portal Inc Sacramento, United States

    **JOB SUMMARY**: · The Account Manager II's primary responsibility is to build partnerships with named accounts and their end users and ensure that POS Portal delivers premium service, continually improves client satisfaction, and ultimately achieves client retention. The AM II w ...

  • Hewlett Packard

    Technical Solutions Consultant

    2 weeks ago

    Hewlett Packard Sacramento, United States

    The Technical Solutions Consultant will be located on the West Coast reporting to the North America Service Operations Manager for HP Low Volume Latex. As such, you will be part of our Advanced Technical Support Team that delivers an exceptional technical support experience for o ...

  • AARP

    Associate State Director

    1 week ago

    AARP Sacramento, United States

    Overview: · AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million ...

  • Cintas

    Key Account Manager

    1 week ago

    Cintas Sacramento, United States

    **Requisition Number**: 171919 · Cintas is seeking a Key Account Manager. The Key Account Manager is responsible for maintaining, retaining, and growing customers through effective relationship-building within an assigned territory. The Rental Location Key Account Manager ensures ...

  • Fast Retailing

    Retail Visual Supervisor in Training

    2 weeks ago

    Fast Retailing Sacramento, United States

    **Salary**: $20.00 / hour · - Sacramento, CA · - The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. ...

  • Golden 1 Credit Union

    IT - Ep Cores - Technical Product Owner

    3 weeks ago

    Golden 1 Credit Union Sacramento, United States

    **TITLE**: Technical Product Owner · **STATUS**: Exempt · **REPORTS TO**: Director - Enterprise Core Banking and Engineering · **DEPARTMENT**: Enterprise Platforms · **JOB CODE**: 11190 · **PAY SCALE**: $107, $125,000.00 Annually · **GENERAL DESCRIPTION**: · The Technical Product ...

  • Integrity Marketing Group

    Broker Relations Representative

    2 weeks ago

    Integrity Marketing Group Sacramento, United States

    **About Applied General Agency** · At Applied General Agency, an Integrity company, the Broker Relations Representative facilitates professional relationships with insurance agents as the point of contact for operational support through prompt and professional communication in pe ...

  • Santander Holdings USA Inc

    Dealer Relationship Manager

    1 week ago

    Santander Holdings USA Inc Sacramento, United States Full time

    Dealer Relationship Manager - Torrance, CASacramento, United States of AmericaThis is an outside sales position that requires the representative to be physically living in the vicinity of Torrance, CA for business needs. Before applying, please keep in mind that this position do ...

  • AMR

    Recruiter

    3 weeks ago

    AMR Sacramento, United States

    More Information about this Job: · We are currently looking for a Recruiter to join our team, focusing on forging partnerships with local agencies and exploring alternative career paths within the field. · In this position, you will play a key role in expanding our business by es ...

  • Home Depot / THD

    Rental Logistics Coordinator

    1 week ago

    Home Depot / THD Sacramento, United States

    **Position Purpose**: · The purpose of this position is to maximize the productivity of all delivery resources (drivers, trailers, and vehicles) to ensure that rental assets are delivered and picked up on time. To achieve this, Logistics Coordinators must work with Stores, Rental ...

  • Rite Aid

    Store Asset Protection Leader

    2 weeks ago

    Rite Aid Sacramento, United States

    Company · - Rite Aid · - Shift · - WORK_SHIFT_Day · - Requisition · - JR034117 · - Last Updated · - Department · - Asset Protection · **Job Locations**: · - Rite Aid Store Del Paso Road, Sacramento, California, Job Description · **Store Asset Protection Leader**: · **Contribute t ...

  • AMR

    Recruiter

    2 weeks ago

    AMR Sacramento, United States

    More Information about this Job: · We are currently looking for a Recruiter to join our team, focusing on forging partnerships with local agencies and exploring alternative career paths within the field. · In this position, you will play a key role in expanding our business by es ...

  • New Generation Software

    Software Sales Executive

    2 weeks ago

    New Generation Software Sacramento, United States

    New business development position for experienced "solution-oriented" sales person selling analytics software to small, medium and large customers in all industries. Selling directly and through channels, travel up to 25% in a multi-state territory and communicating with technica ...

  • Sutter Health

    Director, Diversity

    3 weeks ago

    Sutter Health Sacramento, United States

    **Organization**: · SHSO-Sutter Health System Office-Valley · **Position Overview**: · Cultivates a culture of inclusion by leading, implementing, and developing workforce diversity & inclusion strategies and programs aligned with the business goals. Will embody the spirit of div ...

  • Santander US

    Dealer Relationship Manager

    2 weeks ago

    Santander US Sacramento, United States

    Dealer Relationship Manager - California, South Bay · Sacramento, United States of America · This is an outside sales position that requires the representative to be physically living in the vicinity of Torrance, CA for business needs. Before applying, please keep in mind that th ...

  • Hewlett Packard

    Vp of Renew Solutions Product Management

    2 weeks ago

    Hewlett Packard Sacramento, United States

    VP, Renew Solutions Product Management · **Description -** · **About the company**: · HP's vision and promise are to engineer experiences that amaze our customers. With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corp ...

  • Werner Enterprises

    Transportation Manager

    2 weeks ago

    Werner Enterprises Sacramento, United States

    The Transportation Manager is responsible for day to day Transportation operations, which include · maintaining driver relations and all customer service functions needed to ensure customer · satisfaction. The operational functions include revenue generation (headhaul / backhaul) ...