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    Administrative Coordinator, Program Specialist Group - San Diego, United States - Amtec - Enterprise 5

    Amtec - Enterprise 5
    Amtec - Enterprise 5 San Diego, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    The Administrative Coordinator for the Program Specialist Group (PSG) will be customer service driven, a team player and be able to multi-task and thrive in a fast-paced environment.

    This role will be a pivotal part of the Program Specialist Group and will be responsible for managing e-mail correspondence, surveys, and outgoing responses with members inquiring about the Auto Program.

    The PSG Department Coordinator must be able to analyze a situation, develop potential resolutions, communicate them clearly in writing and encourage positive resolution.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Process Web Survey's
    • Respond to members written correspondence within 24 hour timeframe
    • Review and improve existing written template responses
    • File Maintenance – Filing, organizing, auditing, scanning
    • Call Center coverage as needed
    • Administrative support to Leadership team of the Program Specialist Group
    • Practices and maintains working knowledge of all PSG processes and procedures with the understanding the position could evolve to a full time Program Specialist
    • Provides support for Spanish speaking calls as needed REQUIREMENTS/QUALIFICATIONS
    • High school diploma or general education degree (GED). Minimum of two (2) years experience with general office responsibilities and procedures.
    • Proficiency in MS Office including Word, Excel and Outlook
    • Good writing, grammar, and punctuation skills
    • Good analytical and problem solving skills
    • Experience with responding to inquiries, issues or complaints.
    • Ability to communicate effectively (Both written and verbal)
    • Ability to follow oral and written instructions
    • Service oriented with excellent interpersonal skills
    • Positive Attitude
    • Ability to adapt well to change and remain flexible while working under deadlines
    • Ability to work in fast paced team environment
    • Bilingual Spanish highly desired
    Temp to hire
    $20.50 pay rate

    8:00a-4:30p
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