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    Systems Support Specialist - Chicago, United States - WFMT

    WFMT
    WFMT Chicago, United States

    3 weeks ago

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    Description

    ** Position Description**

    **Systems Support Specialist** Location **Chicago, IL** Job Code **244** # of openings **1** WTTW (Chicago PBS) and WFMT (Classical radio) are seeking a full-time **Systems Support Specialist**. This position is responsible for providing technical support and assistance for users.

    **KEY RESPONSIBILITIES**:

    Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

    Plan for, and assist with, testing software and hardware before deployment.

    Install, modify, and repair computer hardware and software.

    Initiate requests for service from contract service vendors when appropriate. Manage contract service vendors as necessary.

    Follow up with end users to ensure issue has been resolved.

    Provide training and guidance to end users on hardware and software use as needed.

    Monitor the IT Help Line and Helpdesk email during those times when necessary. Enter users requests for service into the Helpdesk DB system and provide quality feedback to user requests.

    Administer computer and printer supply inventory and provide supply replacement services for devices. Assist end users where appropriate.

    Continue to gain knowledge of hardware and software through technical resources and knowledgebase sources.

    Any additional work assignments as may be scheduled by IT Management.

    **SKILLS:**

    Excellent interpersonal and communication skills

    Highly organized with a strong work ethic

    Professional, team-oriented attitude

    Works as a team player but also shows initiative and acts independently to resolve problems

    Ability to learn quickly and adapt to a changing environment

    Desire to succeed and learn new technologies

    Good analytical, computer and communication skills with the ability to diagnose and communicate technical issues in an easy-to-understand manner.

    Ability to multi-task and prioritize work tasks and projects.

    **EXPERIENCE:**

    1-3 years solid experience in problem analysis and resolution of hardware and software problems.

    Experience in desktop and application support.

    IT Help Desk/Service Desk experience

    Desktop and Application install and support experience

    Prior troubleshooting experience

    Customer Service experience

    Training users in the proper use of hardware and software

    Microsoft Windows 10, 11

    Microsoft Office Suite

    macOS

    Adobe Acrobat products

    Desktop imaging applications (e.g. Ghost, Microsoft Deployment Tools)

    Familiarity with switches and basic network concepts

    Develop Training materials and producers

    **EDUCATION/TRAINING:**

    Bachelors Degree

    IT certification, especially in application related experience

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