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    Customer Service Representative - Los Angeles, United States - PrideStaff

    PrideStaff background
    Description

    This company immediately needs a Custom Service Representative. In this role, you will act as the primary contact for customers and coordinate needs with internal departments. This company offers the opportunity to be part of a global team in the aerospace industry. This company has strong ethics and believes in establishing a culture built on integrity and trust.

    Location: Chatsworth, CA

    Salary: $23.00/hr.

    This is a full time, temp-to-hire position

    Schedule: Mon-Fri 8.00 AM PM

    Benefits: 401(k), 401(k) matching, Dental Insurance, Health insurance (PPO & HMO), Vision insurance, AD&D insurance, Long Term- Short Term disability insurance, Term Life Insurance, Aflac Insurance(s), Paid time off, Parental Leave, Employee Assistance Programs.

    Responsibilities:

    • Provide service support to Customers, Distributors and Channel Partners.
    • Review, Update, and Load customer contracts as needed.
    • Record and process orders and/or inquiries received by mail, telephone, portal, and/or through customer personal contact.
    • Create Excel reports including Open Order Report.
    • Access and understand customer-specific portals.
    • Ensure orders are retrieved from customer portals and that tracking details are provided in a timely manner.
    • Track order activity and alert appropriate staff of any potential delivery problems.
    • Follow-up with internal teams and customer on outstanding Accounts Receivable issues in order to prevent credit holds.
    • Provide invoices and statements as needed.
    • Work alongside Quality and Purchasing on related issues.
    • Maintain and Improve customer(s) OTD and delinquency reports.

    Requirements:

    • 1 year experience in similar Customer Service
    • 1-2 years experience with data entry
    • Experience how to use a database
    • Experience creating reports in Excel and emails
    • Intermediate Excel skills needed. Advanced skills are a plus.
    • Understanding with placing purchase orders is a big plus
    • Strong communication skills (verbal and written)
    • Organizational skills
    • Attention to detail
    • Ability to work on multiple projects at the same time

    APPLY NOW



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