- Work in a call center answering multi-line telephone promptly and professionally.
- Provide a positive customer experience by performing the following
- Liaison between the member and plan administrators.
- Assisting walk-in members with questions, problems, or concerns.
- Assisting walk-in members who wish to make a premium payment.
- Responds to all questions accurately and promptly, both verbally and in writing, in a respectful and courteous manner. Explains benefit information, eligibility and enrollment guidelines, address changes, and various other questions.
- Establishes and maintains a good rapport with members.
- Works in conjunction with other MCHCP departments to resolve members' issues.
- Requires a high school diploma or equivalent.
- Requires one year customer service experience or one year of higher education.
- Must be able to type a minimum of 40 words per minute.
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Member Services Representative - Jefferson City, United States - State of Missouri
Description
Member Services Representative- MCHCPJob Posting Number:
Salary: $ 45,489.00
Job Location: This position will be located at 832 Weathered Rock Ct Jefferson City MO
Why you'll love this position:
The individual in this classification functions as a customer service representative in the performance of technical and paraprofessional work in the dissemination of information regarding the Missouri Consolidated Health Care Plan.
What you'll do:
Minimum Qualifications
The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
