Customer Service Representative - Jefferson City, United States - Russell Tobin & Associates

Russell Tobin & Associates Jefferson City, United States

2 weeks ago

Retail

Description

What are we looking for in our Customer Service Representative (Remote)?

Job title: Customer Service Representative
Location: Remote
Duration: 7 months contract
Pay range: $15/hour to $16.20/hour
Shifts will be any time between 7am-10pm CST.

JOB RESPONSIBILITIES
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. The main function of the national accounts associate customer service representative is to work with program managers to ensure completion of all administrative and operational tasks associated with all national accounts are completes.

• Dispatches client requests and follows up with field, posting, and data entry.

• Prepare invoices, reports, letters, financial statements, and other documents.

• File and retrieve corporate documents, records, and reports.

• Open, sort and distribute incoming correspondence.

• Prepare responses to correspondence, including faxes and emails.

SKILLS:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Ability to work independently and manage one's time.

• Ability to accurately document and record customer/client information.

• Ability to keep information organized and confidential.

• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

EDUCATION/EXPERIENCE:

• Associate's degree preferred.

• 0-2 years experience.

Benefits Info
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

#CB
#LI-RF1

Rate/Salary: $15/hour to $16.20/hour

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