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Customer Service Representative - Jefferson City, United States - Saint Louis County Clerks Office
Description
Job Summary - Why you'll love this position Customer Service Representative (MVB)
Department of Revenue
Annual Salary: $41, General Call Center)
Location: 301 W. High Street, Jefferson City, MO
DOR's Vision: To provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:
As part of our customer-focused team, you help us create an environment that makes citizens say "This is the best experience I have ever had" When you work for The Department of Revenue, you're working alongside an enthusiastic, dedicated team that cares, grows and wins together. We're looking for team members who are passionate about providing high-quality customer service and building energetic team morale.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION:
The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively assist with customer's inquiries and requests via telephone while ensuring customer satisfaction. Your responsibilities will include answering incoming calls; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions.
What to expect in this position:
We might be a great match if...
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Effective Writing
Team Building Abilities Excellent Customer Service Self-directed
Attention to Detail Clear Communication Organizational Abilities
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.
Responsibilities - What you'll do
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Qualifications - All you need for success
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Job Details - More reasons to love this position
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Contact Details - If you have questions about this position please contact
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The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
