Jobs
>
New Orleans

    Services Account Management Consultant - New Orleans, United States - Dell Federal Systems LP (1003)

    Dell Federal Systems LP (1003)
    Dell Federal Systems LP (1003) New Orleans, United States

    1 week ago

    Default job background
    Full time
    Description

    Federal Services Account Management Consultant

    Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

    Join us to do the best work of your career and make a profound social impact as a Federal Services Account Management Consultant on our Account Services Management Team in Maryland.

    What you'll achieve
    As a Federal Services Account Management Consultant, you will serve as a dedicated support services resource for the United States Government and will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies. You will serve as the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements. You will also provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements. You will be operating within the most complex services delivery processes spanning multiple service areas, build and foster a broad network across the customer and business. You will be providing monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements

    You will:

  • Be the Account Management/Customer Advocate and works closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization, and integration of the solution.
  • Provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements.
  • Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions.
  • Communicate relevant service updates and recommendations to both internal & external customers to ensure a high level of compliance and performance
  • Work with the customer to proactively identify and determine how to resolve potential issues to achieve high system availability

    • Take the first step towards your dream career
    Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

    Essential Requirements

  • Typically requires 12+ years of related experience in a similar position
  • Must be a US citizen and must have an active TS/SCI clearance with polygraph
  • Complex problem solving and strong communication skills (written, verbal and listening)
  • Builds key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment

    • Desirable Requirements

  • Experience with Enterprise Servers and Storage, Client Technologies, iSCSI, Fibre Channel, NAS, DAS, SAS, TCP/IP networking, Server Operating Systems. Recommended certifications: A+, Security+, MCITP/MCSE, VCP, RHSA
  • Familiarity with the following: Dell OpenManage Enterprise, Dell Enterprise Management Tools, GPGPU Technology, Citrix, Enterprise Virtualization, Cloud Technologies, HPC
  • Rooted Connections

    Business Management Consultant

    19 hours ago

    Rooted Connections Marrero, United States

    Do you want to join a fast-paced growing organization that values its customers, communities, and employees? Join our thriving firm today · We are searching for dedicated leaders who are full of positivity, excitement and are always up to new challenges. Rooted Connections is a ...

  • ERM Consulting & Engineering, Inc.

    Principal Consultant, Environmental Compliance and Management

    19 hours ago

    ERM Consulting & Engineering, Inc. New Orleans, United States

    ERM is seeking a Principal Consultant to join our Sustainable Operations team in New Orleans, LA. In this role, you will build client relationships, develop opportunities, and manage and contribute technically to challenging Environmental, Health and Principal, Compliance, Enviro ...

  • Erm LLC

    Managing Consultant, Environmental Remediation Geologist or Engineer

    1 week ago

    Erm LLC New Orleans, United States

    ERM is seeking a hands-on Managing Consultant, Environmental Geologist or Engineer with consulting experience and established client relationships, to play a key role in growing our business in New Orleans, LA. The ideal candidate will be proficient with a variety of site investi ...

  • Martin Wine Cellar

    Assistant Manager/Sales Consultant- MANDEVILLE

    3 weeks ago

    Martin Wine Cellar New Orleans, United States

    Assistant Sales Manager - Martin Wine CellarAre you passionate about wine and spirits? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opening for an Assistant Sales Manager at Martin Wine Cellar. Join our highly skilled and motivated team and t ...

  • Martin Wine Cellar

    Assistant Manager/Sales Consultant- MANDEVILLE

    3 weeks ago

    Martin Wine Cellar New Orleans, United States

    Assistant Sales Manager - Martin Wine Cellar · Are you passionate about wine and spirits? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opening for an Assistant Sales Manager at Martin Wine Cellar. Join our highly skilled and motivated team a ...

  • Aurora Technologies

    Bank clerk with additional qualification in private asset management

    3 weeks ago

    Aurora Technologies Crescent City, United States

    Job Description · As a financial assistant in Crescent City, your main responsibility will be to provide individualized advice to clients and offer them the best solutions for their financial situations. Your primary focus during training will be on customer consultation, where y ...

  • Stellantis

    Area Sales Manager

    3 weeks ago

    Stellantis New Orleans, United States

    The Area Sales Manager (ASM) for the Central Business Center is a revenue-generating sales position working with a group of Chrysler, Jeep, Dodge, Ram and FIAT dealerships within the New Orleans territory. The ASM will serve as a liaison between the dealers and Stellantis to assi ...

  • Mopar

    Area Sales Manager

    1 week ago

    Mopar New Orleans, United States

    The Area Sales Manager (ASM) for the Central Business Center is a revenue-generating sales position working with a group of Chrysler, Jeep, Dodge, Ram and FIAT dealerships within the New Orleans territory. The ASM will serve as a liaison between the dealers and Stellantis to assi ...

  • Titan Industries

    SAP Junior Consultant

    3 weeks ago

    Titan Industries Westwego, United States

    We are IT specialists, business consultants, and change experts. We believe that an IT consulting firm must combine these expertise to successfully manage complex projects. Therefore, we have developed the unique PIKON 3-point approach, which brings together these three perspecti ...

  • Paynada

    Sales Manager

    2 weeks ago

    Paynada New Orleans, United States

    About Us · Paynada is a pioneering force in B2B payment technology services, committed to delivering innovative solutions tailored to our clients' evolving needs. With strategic partnerships, cutting-edge technologies, and a team of experts, we offer a diverse range of products a ...

  • Bonitz, Inc.

    Project Consultant

    3 weeks ago

    Bonitz, Inc. New Orleans, United States

    Bonitz, Inc., an employee-owned Company, is looking for a full time, dynamic Project Consultant (Sales) who has the capacity to lead and influence both internally and externally. The successful candidate will have the ability to develop and sustain long-term relationships with ge ...

  • University of New Orleans

    Counselor

    1 week ago

    University of New Orleans New Orleans, United States Full time

    Thank you for your interest in The University of New Orleans. · Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. · You mu ...

  • LocumJobsOnline

    Locum Physician

    3 weeks ago

    LocumJobsOnline New Orleans, United States Full time

    LocumJobsOnline is working with to find a qualified Anesthesiology MD in Louisiana · About The Position · A hospital is seeking an anesthesiologist for locum tenens coverage. · The facility is located west of Baton Rouge, Louisiana. · The schedule is 6:00am 3:00 pm (5 days a wee ...

  • LSU Health Sciences Center

    assistant professor

    1 week ago

    LSU Health Sciences Center New Orleans, United States

    Posting Details · Posting Summary Rank\Title ASSISTANT PROFESSOR / ASSOCIATE PROFESSOR - CLINICAL MEDICINE Position Number Location Code MEDICINE/NEW ORLEANS - Clinical Ed. Bldg/Medical School Location-City New Orleans School/Division MEDICAL SCHOOL Department Med Community Pop ...

  • LSU Health Sciences Center

    disability specialist

    2 weeks ago

    LSU Health Sciences Center New Orleans, United States

    Posting Details · Posting Summary Functional Position Title DISABILITY SPECIALIST Position Number Appointment Type Regular Location-City New Orleans School/Division ALLIED HEALTH PROFESSIONS Department LSUNO Human Development Center Position Summary · Under supervision by the P ...

  • LSU Health Sciences Center

    disability specialist

    1 week ago

    LSU Health Sciences Center New Orleans, United States

    Posting Details · Posting Summary Functional Position Title DISABILITY SPECIALIST Position Number Appointment Type Regular Location-City New Orleans School/Division ALLIED HEALTH PROFESSIONS Department LSUNO Human Development Center Position Summary · Under supervision by the P ...

  • CCE Inc

    Retail Sales

    2 weeks ago

    CCE Inc New Orleans, United States Full time

    A team that is inclusive, makes connections, and brings their passion and pride to all that they do. Your passion for the latest trends will come to life when you lead a team to actively engage with every guest in each of the specialized brands. · Responsibilities: · A sales forc ...

  • Foxglove Communications

    Public Relations Account Coordinator

    1 week ago

    Foxglove Communications New Orleans, United States

    The Position: Foxglove Communications is seeking an earnest and hardworking Account Coordinator to join our team. In this position, you'll work closely alongside Account Executives, Supervisors and Directors on a rapidly growing list of acclaimed hospitality clients that span hot ...

  • Urban League Of Louisiana

    Vice President Finance

    1 week ago

    Urban League Of Louisiana New Orleans, United States

    The Urban League of Louisiana (ULLA) is seeking a Vice President of Finance to lead all financial and fiscal management aspects of the organization's operations. The Vice President of Finance plays a key role in helping shape and deliver on the strategic imperatives of ULLA. Repo ...

  • PeerSource

    Mainframe Systems Engineer

    5 days ago

    PeerSource New Orleans, United States

    PeerSource is currently recruiting for a Mainframe Systems Engineer on a Direct Hire basis. This position can be based either in Gulfport, MS or New Orleans, LA. · Summary · This position is crucial for the technical direction and support in developing and maintaining IBM Mainfra ...