- Own a portfolio of existing accounts and take responsibility for their retention and growth.
- Identify upsell and cross sell opportunities within existing accounts.
- Proactively own renewals in accounts in cooperation with the Customer Success team.
- Succeed in a team selling environment for maximum account penetration and coverage.
- Consistently forecast monthly and quarterly performance.
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations.
- Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.
- Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
- Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints.
- Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.
- Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition.
- Achieving customer advocacy goals with the marketing team with success stories, and testimonials.
- Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.
- 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
- Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world
- Proven track record of using sales & persuasive skills.
- To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
- To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support.
- Passion for testing, measuring, and improving outreach and follow up effectiveness.
- Strong communication skills in both writing and speaking
- High sense of responsibility and accountability.
- A strategic thinker with excellent project and time management skills.
- Experience negotiating and navigating contracts and legal discussions.
- Thrives in a fast-paced, high growth, rapidly changing environment.
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).
- Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts,
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
- a chance to work in an international, diverse, and inclusive environment,
- access and opportunity to gain a limitless network all over the globe,
- a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
- to be part of an industry that's shaping the future of customer experience
- access to many hard and soft skills pieces of training to help you improve and challenge yourself,
- access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- space to share your skills through training sessions and workshops if you wish. Sharing is caring
- the infamous team activities that are bursting with fun,
- no Dress Code
-
Account Director
1 week ago
Zayo Remote, United States Full timeCompany Description · Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildin ...
-
Account Director
1 week ago
Guild Remote, United States Full time· At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to o ...
-
Account Director
3 weeks ago
Zeta Global Remote, United States Full timeWHO WE ARE · Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Pl ...
-
Account Director, Strategic Accounts
1 week ago
HealthVerity Remote, United States Full timeHow you will help · As an Account Director, Strategic Accounts you will be focused on selling and expanding HealthVerity's footprint in key strategic accounts located in the Chicago area. You'll be responsible for prospecting contacts, generating qualified opportunities, winning ...
-
Account Director
6 days ago
Adobe Remote, United States Full timeJOB LEVEL · P50EMPLOYEE ROLE · Individual ContributorThe challengeAdobe Digital Experience is seeking a hardworking expert and technically adept sales professional to join our sales team in the US. The role entails a blend of new business development, as well as the daily activit ...
-
Account Director, Strategic Accounts
1 week ago
HealthVerity Remote, United States Full timeHow you will help · As an Account Director, Strategic Accounts you will be focused on selling and expanding HealthVerity's footprint in key strategic accounts located in the Chicago area. You'll be responsible for prospecting contacts, generating qualified opportunities, winning ...
-
Account Director Senior
7 hours ago
Lumen Remote, United States Full timeAbout Lumen · Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People po ...
-
Account Director Senior
2 weeks ago
Lumen Remote, United States Full timeAbout Lumen · Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People po ...
-
Director, Strategic Accounts
1 week ago
OpenEye Remote, United States Full timeDirector, Strategic Accounts · Who We Are: OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management syste ...
-
Renewals Account Director
6 days ago
Morning Consult Remote, United States Full timeAbout Morning Consult: · Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions. The company pairs its proprietary high-frequency data with rigorous analysis to better inform decisions on what people think and ...
-
Enterprise Account Director
4 weeks ago
Adobe Remote, United States Full timeJOB LEVEL · P50EMPLOYEE ROLE · Individual ContributorThe ChallengeAdobe is looking for an Account Director who is responsible for achieving sales targets through the sale of Adobe's Digital Marketing product lines. As a part of our enterprise sales team, working with Adobe's larg ...
-
Global Account Director
6 days ago
Adobe Remote, United States Full timeOur Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...
-
Account Director, Partnerships
1 week ago
Ontra Remote, United States Full timeOntra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues. · We currentl ...
-
Director, Accounting Operations
1 week ago
Paper Remote, United States Full timeHistory & Mission · Founded in 2014 in Montreal, Canada, by Philip Cutler and Roberto Cipriani, Paper is an educational support system (ESS) for K-12 schools across North America. The company's fundamental mission is to bridge the gap between what schools provide and what studen ...
-
Strategic Account Director
2 weeks ago
Fortive Remote, United States Full timeAbout the Job · We are hiring at FHS Drive new business and maintain business through assigned and identified IDN's. Target large IDN's who have competitive as incumbents. Drive Fluke Health Solutions Total solution business in all assigned IDN's. Penetrate IDN's by coordinating ...
-
Enterprise Account Director
1 week ago
Adobe Remote, United States Full timeJOB LEVEL · P40EMPLOYEE ROLE · Individual ContributorThe ChallengeAdobe is looking for an Account Director who is responsible for achieving sales targets through the sale of Adobe's Digital Marketing product lines. As a part of our enterprise sales team, working with Adobe's larg ...
-
Strategic Accounts Director
19 hours ago
Alkymi Remote, United States Full timeAt Alkymi, we're building the first AI-powered business system for unstructured data for financial services. As the first technology service to offer safe and secure large language models inside of financial document workflows, Alkymi is changing the way the alts industry accesse ...
-
Strategic Accounts Director
1 week ago
Invoca Remote, United States Full timeAbout Invoca: · Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world- ...
-
Strategic Account Director
1 week ago
Cision Remote, United States Full timeBrandwatch, a Cision product, empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. · Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwat ...
-
Strategic Account Director
3 weeks ago
Integrate Remote, United States Full time· Company Overview: · Integrate's journey began in 2010 amidst the burgeoning martech landscape. With a vision to seamlessly "integrate" the multitude of emerging data points, the company initially ventured as a Media enterprise. Pivoting to software development in 2014, the co ...
Account Director - Remote, United States - Insider
4 weeks ago
Description
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
Hi there We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.
We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.
We are the #1 Leader everywhere We are recognized as a leader in The Forrester WaveTM for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner Magic QuadrantTM for Personalization Engines. But wait, there is more. For 21 quarters in a row, we've been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.
We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.
Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.
As an Account Director, you will be responsible for renewals and stakeholder management.
You will work in coordination with Customer Success Managers and you will be the primary contact of the executives. Your primary responsibility will be driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, contract negotiations.
Job Description
What we expect from you
Hold on Life's a two-way road Here's what you'll enjoy while spending time with us (perks, anyone?)
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider on LinkedIn, Instagram, Youtube, and Medium
