Director of Donor Impact - Ripton, United States - Access Philanthropy

Description

Job Title:
Director of Donor Impact


Department:
Philanthropy


Reports to:
Vice President of Philanthropy


Effective Date:
April 2024

Salary Range:
$90,000 - $115,000

Working at the Vermont Community Foundation

For more than 35 years, the Vermont Community
Foundation has served Vermonters and their families through
philanthropy and building stronger communities. Our mission—Better

Together:
inspiring giving and bringing together people and
resources to make a difference in Vermont—provides the bedrock for
our workplace culture. Our employees are passionate about making a
difference every day. We approach our work with curiosity, respect,
and integrity and believe in collaboration, equity, and diversity.
When you join our team, your work will matter.

Position Overview

The director of donor impact at the Vermont
Community Foundation (VCF) is responsible for leading stewardship
activities for fundholders and donors, to expand the VCF's
charitable impact in Vermont by doubling the dollars sustainably
active in the community by 2027. The director's primary

responsibilities include:
Providing high-quality stewardship and customer service to
existing donors and fundholders

Enhancing the connection between fundholders' philanthropy and
their impact

Analyzing fundholder interests and donor behavior to develop
growth strategies

Contributing to the VCF's impact through revenue and product
analysis

Working closely with marketing and communications to identify
and define campaign targets

The director oversees the donor impact strategy, which supports and
inspires fundholders to utilize their full charitable capacity with
VCF. This includes developing effective fundholder stewardship
strategies, measuring success in delivering donor services, and
using data to continually enhance the stewardship program and
inform product innovation. The director collaborates closely with
the Philanthropic team, Grants and Community Impact (GCI) team,
Finance team, and Communications team, to develop processes,
proposals, and content that align with fundholder and donor
interests. They utilize technology and data systems to track donor
preferences and inform stewardship plans and product
development.

The VCF is on a growth trajectory and is looking for leaders with a
growth mindset. As a member of the leadership team for VCF, this
position models VCF's core values and serves as a positive role
model for change. This position also sits on the Philanthropy
department's leadership team. In this capacity, the director helps
to set department goals and targets for success and commits to
personal and professional development.

This position is full-time and manages a full-time donor
impact specialist. The director reports to the VP for
Philanthropy.

Essential Responsibilities

Donor Impact Strategy

Oversee the donor impact plan to support and inspire
fundholders and donors to utilize their full charitable capacity
with VCF and to make a difference with their giving in Vermont and
beyond

In close partnership with colleagues on the Philanthropy team,
develop targeted stewardship plans for fundholders and professional
advisors

Work closely with the Marketing and Communications team to
define and generate leads, refine campaigns, and analyze
outcomes

Develop benchmarks of success for donor stewardship and
customer service

Leverage software to continually enhance the stewardship
program, inform marketing, and generate opportunities for business
development and product innovation

Oversee the administrative workflow of all funds and the new
fundholder orientation process

Lead organization-wide customer service training for
communicating and working with donors, fundholders, and
prospects

Knowledge and Data Management

Collaborate with the GCI team to generate landscape scans,
grant slates, and other stewardship needs for fundholders

Serve as primary liaison with the Marketing and Communications
team to leverage Insight Hub content that inspires and supports
fundholder and donor interests

Track donor interest areas, grantmaking styles, and charitable
needs to inform stewardship plans and product development

Work closely with the GCI team and the Marketing and

Communications team to:
Identify topics and content that grow the relationship between
the VCF and its key stakeholders (fundholders, professional
advisors, and nonprofits)

Create presentations, reports, and material that support the
philanthropic advising team in their engagement of professional
advisors (tax, legal, and financial)

Leverage software (primarily Salesforce and Pardot/MCAE) for
client management, marketing, and business development

Analyze customer data including product use and fee revenue and
identify emerging trends and opportunities

Leadership, Learning, and Innovation

Establish key performance metrics for impact and
innovation

Set department goals and targets for success

Stay abreast of emerging trends and best practices in
philanthropy including the values of equity and racial justice

Work with the marketing and communications team to develop new
approaches to inspire giving and stay abreast of emerging practices
in prospect and donor engagement, philanthropic advising, and
family philanthropy and multi-generational giving

Maintain and expand technical awareness and knowledge of
current federal and state regulations related to VCF's charitable
products and services

Key Competencies

The VCF's culture inspires and empowers employees to do their best
work every day, and we are committed to creating a safe, inclusive,
and positive workplace. In keeping with our core values, we are
seeking team players who value collaboration, diverse perspectives,
and community.


Suitable candidates will have:
Demonstrated curiosity, integrity, and initiative

Research skills and ability to organize large volumes of
information to communicate clearly with fundholders, and
donors

Ability to exercise discretion and demonstrate good judgment
with sensitive and confidential information

Ability to coach and develop others, carry out performance
reviews, and work with staff on career development

Demonstrated ability to delegate effectively

Proven ability to interact respectfully and effectively with a
diverse range of existing and prospective donors, fundholders,
community leaders, professional advisors, and representatives from
nonprofit organizations

Excellent writing skills with the ability to gather, distill,
organize, and communicate clearly

Ability to prioritize, organize, and manage multiple competing
assignments, projects, responsibilities, and clients

Enthusiasm for the best interests of Vermont and Vermonters,
including a commitment to working towards equity, justice,
inclusion, and belonging for all Vermonters

Proficient in Microsoft platform and database management tools
- ideally Salesforce and Marketing Cloud Account Engagement
(formerly Pardot) - and other CRM and automation platforms

Education

Bachelor's degree and at least seven years of
professional experience in the foundation or trust services field
with familiarity with cultivation, development, and donor/client
services and/or stewardship. (Five or more years of active
experience in a growth and impact role can substitute for a
bachelor's degree.)

Location

This position may be based in Burlington or
Middlebury, VT. Hybrid schedule is an option.

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