FULLTIME POSITION for Director Data Management - Middlebury, VT, United States - Vermont Community Foundation

Vermont Community Foundation Middlebury, VT, United States

2 weeks ago

Full time

Description

Working at the Vermont Community FoundationFor more than 35 years, the Vermont CommunityFoundation has served Vermonters and their families throughphilanthropy and building stronger communities.

We approach our work with curiosity, respect,and integrity and believe in collaboration, equity, and diversity.

Position OverviewThe director of donor impact at the VermontCommunity Foundation (VCF) is responsible for leading stewardshipactivities for fundholders and donors, to expand the VCF'scharitable impact in Vermont by doubling the dollars sustainablyactive in the community by 2027.

Providing high-quality stewardship and customer service toexisting donors and fundholders

This includes developing effective fundholder stewardshipstrategies, measuring success in delivering donor services, andusing data to continually enhance the stewardship program andinform product innovation.

The director collaborates closely withthe Philanthropic team, Grants and Community Impact (GCI) team,Finance team, and Communications team, to develop processes,proposals, and content that align with fundholder and donorinterests.

They utilize technology and data systems to track donorpreferences and inform stewardship plans and productdevelopment.

This position is full-time and manages a full-time donorimpact specialist. In close partnership with colleagues on the Philanthropy team,develop targeted stewardship plans for fundholders and professionaladvisors
Leverage software to continually enhance the stewardshipprogram, inform marketing, and generate opportunities for businessdevelopment and product innovation
Oversee the administrative workflow of all funds and the newfundholder orientation process
Lead organization-wide customer service training forcommunicating and working with donors, fundholders, andprospects

Knowledge and Data Management

Collaborate with the GCI team to generate landscape scans,grant slates, and other stewardship needs for fundholders
Serve as primary liaison with the Marketing and Communicationsteam to leverage Insight Hub content that inspires and supportsfundholder and donor interests
Work closely with the GCI team and the Marketing andCommunications team to:Identify topics and content that grow the relationship betweenthe VCF and its key stakeholders (fundholders, professionaladvisors, and nonprofits)
Create presentations, reports, and material that support thephilanthropic advising team in their engagement of professionaladvisors (tax, legal, and financial)
Leverage software (primarily Salesforce and Pardot/MCAE) forclient management, marketing, and business development
Analyze customer data including product use and fee revenue andidentify emerging trends and opportunities

Establish key performance metrics for impact andinnovation
In keeping with our core values, we areseeking team players who value collaboration, diverse perspectives,and community.

Ability to exercise discretion and demonstrate good judgmentwith sensitive and confidential information
Ability to coach and develop others, carry out performancereviews, and work with staff on career development
Proven ability to interact respectfully and effectively with adiverse range of existing and prospective donors, fundholders,community leaders, professional advisors, and representatives fromnonprofit organizations
Excellent writing skills with the ability to gather, distill,organize, and communicate clearly
Ability to prioritize, organize, and manage multiple competingassignments, projects, responsibilities, and clients
Enthusiasm for the best interests of Vermont and Vermonters,including a commitment to working towards equity, justice,inclusion, and belonging for all Vermonters
Proficient in Microsoft platform and database management tools- ideally Salesforce and Marketing Cloud Account Engagement(formerly Pardot) - and other CRM and automation platforms

EducationBachelor's degree and at least seven years ofprofessional experience in the foundation or trust services fieldwith familiarity with cultivation, development, and donor/clientservices and/or stewardship.

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