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Fund Accounting Manager - Boston, United States - Brown Brothers Harriman
Description
At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your applicationWhat You Can Expect At BBH
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can.
BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.
We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind.Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
The Fund Accounting Manager is responsible for the management and direction of one or more of the business lines net asset value (NAV) production teams including: Trades, Cash and Capital Stock, Expenses, and Special Handling.
This individual will have direct oversight of daily NAV production and validation, consistently complex issues and/or high level risk and exposure items that have significant impact on the achievement of department objectives.
This will include management of a group of employees who typically receive direct management from Team Leaders and Supervisors.Client Servicing
Establish service standards with Global Client Services colleagues and ensure they are shared with and understood by team members and all internal support areas (Operations, etc.)
Serve as an escalation point for client service issues and deliverables.
Remain knowledgeable of changing industry initiatives and client service requirements
Establish appropriate contacts with client service colleagues and internal departments.
Work closely with client teams to stay abreast of client goals and strategies.
Anticipate and identify clients' needs in order to match BBH products and services to those needs.
Build overall credibility and foster trust with clients.
Control and Risk Management
Oversee daily production and manage resources to meet stated deliverables
Act as the primary point of escalation for Client service teams, Systems, Operations, and Risk/Control for any client related issues and proactively manage the resolution process with frequent updates and satisfaction measures.
Ensure every process supported has an appropriate control and documented procedures and best practices are followed.Leverage or develop risk reporting tools and alleviate areas of potential risk
Review and discuss issues requiring escalation with senior management
Leadership and Staff Supervision
Lead and participate in inter departmental committees and project teams.
Manage performance issues and disciplinary process for employees falling below set expectations.
Manage team expenses at or below budget targets of FTEs and overtime
Complete and oversee the completion of the BBH annual performance review process.
Oversee promotion recommendations.
Provide ongoing feedback and coaching to staff to improve individual and team performance. Manage performance issues and disciplinary process for employees falling below set expectations.
Strategy
Develop and maintain process improvement objectives.
Challenge and stream line functional tasks for maximum efficiency.
Participate in new business and product meetings to ensure production strategies will enable controlled, scalable support.
Technology and Innovation
Identify and prioritize system development initiatives to maximize productivity and mitigate risk
Leverage department metrics to identify areas of high support cost and take steps to mitigate.
Lead and assist in implementing the coordination of new business and product implementations and conversions.
Education Level And/or Relevant Experience(s)
BS/BA degree.
7+ years of related industry experience.
4+ years prior supervisory experience.
Knowledge and skills (general and technical)
Ability to initiate, plan and follow through projects to completion.
Exceptional client service skills.
Strong aptitude for numbers, accuracy and organization.
Strong interpersonal skills including the ability to build internal relationships toward managing client needs.
Strong written and verbal communication skills.
Creative problem solving skills including the ability to identify, recommend and implement solutions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.
