IT Support Engineer - Santa Monica, United States - SimplePractice

SimplePractice Santa Monica, United States

2 weeks ago

Full time

Description

About Us

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they're up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.

The Role

SimplePractice is seeking an IT Support Engineer who has strong problem-solving capabilities. Under the supervision of the IT Manager, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.

Responsibilities

As an IT Support Engineer, your core responsibilities include:

Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
Create and implement solutions that integrate with the current office infrastructure and support high-availability
Read documentation, design, and implement Single Sign On & software integrations
Create scripts and automations using programming languages such as Python, Bash, etc.
Create knowledge base for implemented solutions and provide education to all employees on all new processes and technologies
On-call schedule to support our team members during off hours and weekends
Provide troubleshooting and problem resolution on employee issues with internal tools
Maintenance of hardware and software deployed to the infrastructure of the office and workstations
Aid in onboarding and offboarding responsibilities and procedures
Connect and communicate with vendors to troubleshoot/implement new hardware and software
Collaborate with Jr IT Support Engineers in implementing internal technical solutions

Desired Skills & Experience

At least 1 year of experience in IT
High School diploma or equivalent
Tech savvy and comfortable with web apps - Slack, Messenger, Zendesk, Google Docs, and the like help run our business. You should be able to use them with ease and be sharp enough to troubleshoot any issues you have.
Ability to analyze and resolve complex infrastructure resource and application deployment issues
Experience in technical quality assurance
Record and document results and compare to expected results
Great documentation and communication skills
Problem solving skills and ability to work under pressure
Passion, drive, energy, a sense of humor and a great attitude

Bonus Points

Bachelor's degree in Computer Science (or equivalent) or higher degree.
2+ years of experience in IT
Experience in managing Mac laptops
Experience in managing UniFi hardware
Passion, drive, energy, and a great attitude

Base Compensation Range

$60,000 - $75,000 annually

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Benefits

We offer a competitive benefits program including:

Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC ("SimplePractice" or "us" or "we" or "our"). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.

For more information about our privacy practices, please contact us at

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