Business Analyst - Seattle, United States - King County

Description

Salary : $113, $143,520.00 Annually

Location : Multiple locations in King County, WA

Job Type: Special Duty Assignment

Job Number: 2024TM21610

Department: MTD - Metro Transit

Division: Rail

Opening Date: 05/02/2024

Closing Date: 5/13/2024 11:59 PM Pacific

FLSA: Exempt

Bargaining Unit: C4 : PROTEC17-P&T-MTD

Full- or Part-Time: Full Time

Hours/Week: 40 hours/week

Summary

This recruitment is a Special Duty Assignment opportunity open to current King County employees that have passed probation only.

King County Metro Transit's Rail Division is looking for an outstanding people and process leader to fulfill the role of Senior Business Analyst. This Senior Business Analyst will be the first incumbent in this position and will be charged with improving the overall administrative processes and procedures of the Rail Division and creating clarity for the Division by developing standard administrative work. The Senior Business Analyst will be responsible for communicating effectively with diverse stakeholders across the Division, working collaboratively with leaders, administrative staff, employees, and Sound Transit to provide administrative policy direction.

This leadership role requires the ability to communicate effectively with diverse stakeholders, to proactively solve problems, to create replicable administrative processes and procedures for the Division as well as the ability to motivate and unify administrative employees through building mutual respect and trust. The ideal candidate in this position will be skilled in navigating an ambiguous work environment and be able to manage multiple, competing priorities to successfully deliver a large body of work in a fast-paced environment.

Job Duties

Applying equity and social justice principles is a daily responsibility and foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of this work. As a Sr. Business Analyst, You will:

• Develop and deliver clarity for administrative policies and procedures for the division in partnership with King County Metro Finance & Administration Division, Employee Services and Sound Transit personnel through the following:
  
• Act as consultant and primary advisor to all levels of management across division on administrative needs and functions.
  
• Serve as an expert technical resource for cross-functional, inter-departmental projects and project teams related to administrative needs and functions.
  
• Help Rail employees with questions regarding KC policies and procedures; provide information and process clarity on HR, payroll, purchasing, and other administrative topics.
  
• Create operational guidelines to clarify administrative procedures for the division.
  
• Oversee division records management practices and retention schedule; update practices and filing systems as needed; and create new records filing systems as needed (electronic and physical).
  
• Track grievances for the Division.

Continually improve processes and procedures for the Division through the following duties:

• Guide process improvement teams in the use of administrative data and other information to assess and understand issues, evaluate options, and make decisions.
  
• Visualize data for decision making through the MBR and Joint Dashboard Process, assist in data collection and analysis, and make recommendations for improvements.
  
• Support business teams in identifying and delivering significant and quantifiable business process improvements through the application of process improvement methodologies.

Act as a lead for the TASS III team within Rail to help create consistency and balance workload for the team through the following duties:

• Hire new administrative team members for the Operations and Maintenance Facility - East.
  
• Develop a cross training plan for TASS III team; create a system for assigning coverage during TASS III absences; and identify resource needs, such as overtime (OT) offers and information technology (IT) access requests.
  
• Coordinate the creation of a Rail TASS III Handbook; drafting standard practices; and performing outreach to stakeholders, such as Rail B&A, Metro HR, Sound Transit, King County payroll and Transit Labor Relations.
  
• Coordinate and assist TASS IIIs in their regular duties and with other administrative groups; establishing procedures and implementing training programs; and developing plans and goals for TASS III team.
  
• Train TASS III team members on policies and procedures; provide guidance as issues/questions arise; and identify topics for operational guidelines.
  
• Create program to support TASS III team member career development; meeting with TASS IIIs regularly to discuss their goals and needs; and address expectations as needed.
  
• Perform other related duties as required; may be assigned to special projects.

Experience, Qualifications, Knowledge, Skills

Experience, Qualifications, Knowledge, Skills:

We are looking for candidates who have:

• A Bachelor's degree in business, public administration, computer science or related field and related business process analysis and improvement experience, which includes facilitation and leadership experience OR any combination of experience, education, and training that provides the required knowledge, skills and abilities to perform the work.

Other minimum qualifications are:

• Demonstrated experience in customer service.
  
• Excellent organizational and interpersonal savvy.
  
• Expertise in oral, written, and interpersonal communications skills.
  
• Experience leading, organizing, and motivating multidisciplinary teams and working with matrixed workgroups and individuals at all levels within a large organization.
• Advanced knowledge of and experience with King County's administrative systems, processes, policies, and procedures.
  
• Knowledge in analysis, design, and development of complex business systems.
  
• Knowledge of process improvement methods and techniques such as Lean and Six Sigma.
  
• Skill in analyzing information, solving complex and analytical challenges, and making recommendations based on analysis.
  
• Demonstrated experience managing and leading change, ensuring project execution and quality while successfully managing and mitigating risk.
  
• Experience in the use of large, complex spreadsheets, word processing, presentation, statistical analysis and database software.
  
• Experience with data visualization, including Power BI or Tableau.

Highly Desirable Qualifications:

• Knowledge of Sound Transit's administrative policies and procedures.
  
• Ability to translate King County's administrative policies and procedures into Rail's unique operating environment.

Selection Process

This is a special duty assignment open to current king county career service employees that have passed probation only.

Required:

• Letter of interest is REQUIRED.

Supplemental Information

Work Schedule

This position is not subject to the provisions of the Fair Labor Standards Act and therefore is not eligible for overtime pay if scheduled.

Union Representation

This position is represented by PROTEC17

Teleworking

The work associated with this position will be performed predominantly in a hybrid work environment working in the office and at home. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need assistance or if you have questions, please contact: Travis McKinnon at

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principleswe are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way, and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.