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Field Services Engineering III - Cleveland, United States - Medtronic
Description
Careers that Change Lives
We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins.
A Day in the Life
This position has the responsibility and authority to provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base and driving customer satisfaction through service.
Location:
Individuals must reside within 1 hour within the Chicago, IL area is preferred in order to successfully support this territory.
Territory:
This person will support Chicago, IL area.
Travel:
This position will require 50% of travel.
Equipment:
This position will work on O-arms and Mazors.
Responsibilities may include the following and other duties may be assigned.
Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
Provide testing and validation support to the manufacturer's organization, as applicable.
Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
e:
Minimum Requirements
High School Diploma or equivalent required
4 years technician, clinical field service or clinical customer support experience.
Nice to Have
Bachelor's degree in Bioengineering, engineering, or technology field.
Previous experience as Technician/Field Services within medical device industry.
Experience with orthopedic anatomy, surgical protocol, and medical terminology.
Ability to troubleshoot with technical skills, creativity, and high discipline.
Familiarity with most commonly used test equipment (i
e:
dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
Ability to read and understand schematics and engineering drawings.
Familiar with the FDA 21 CFR, CGMP for Medical devices.
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
Experience with robotics or motion control helpful
About Medtronic
Together, we can change healthcare worldwide.
At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
For Office Roles:
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.
Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
(ADA-United States of America)Min Salary
0
Max Salary
0
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.