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    Customer Service Representative - Santa Monica, United States - Compu-Vision Consulting

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    Description
    Customer Service Representative
    Location: 10920 Wilshire Blvd., Suite 1600, Los Angeles, CA 90024
    Duration:8 weeks with possible extension
    REQUIRED EXP: Epic, Patient Overpayment review/Refund, Self-Pay Collections

    Job Duties:
    • Retrieves and review documentation, refund correspondence, contacts payer to discuss (if necessary) refunds requests, corrects misapplied transactions and process refunds.
    • Reviews Daily credit balance report, process Insurance refunds, retrieves EOR and validates the appropriate contract terms used, applies appropriate adjustment or transactions necessary to process refund or resolve credit.
    • Prepares and submits refund disputes letters to payers timely.
    • Summarizes and documents account expected reimbursement and all payment and adjustments transactions clearly and accurately.
    • Documents all activity taken to an account in the (HIS) Hospital Information System (Epic).
    • Writes clear, concise and grammatically account notes in Hospital Information System (Epic).
    Required Experience:
    • Epic experience
    • Patient Overpayment review/Refund
    • Self-Pay Collections experience


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