General Manager - Oceanside, CA, United States - One Haus

One Haus Oceanside, CA, United States

Found in: Lensa US 4 C2 - 4 days ago

Description

Job Description

OVERVIEW:

An indie restaurant group based in Southern CA seeks a strong General Manager to lead Oceanside location. This is a role for GM candidates with a background in scratch kitchen QSR and/or full service restaurant with a focus on hospitality. The General Manager oversees the day-to-day operations of their store, and is responsible for supporting, managing, and developing all team members to exceed business goals. The General Manager reports to the Director of Operations and should inspire and embody the brand's culture, mission, and core values.

PRIMARY AREAS OF RESPONSIBILITY:

Guest Service

Ensure smooth day to day operations of a designated store. Foster and promote the brand's culture and mission while upholding service standards.
Monitor, measure, respond and correct any guest incidents with warmth and hospitality.
Coach, guide, develop and support your team to provide exceptional guest experience.
Address and resolve all guests issues at the store level
Fully understand and exhibit the brand ethos, embodying our core values and mission, and serve as an ambassador both internally and externally.

Human Resources and Talent Development

Lead staff development and succession planning. Provide ongoing feedback, establish performance expectations and conduct performance reviews.
Responsible for store hiring, including interviewing, training and taking disciplinary actions.
Manage team environment and provide timely response to team needs.
Handle payroll and scheduling. Anticipate schedule changes based on store needs and ensure all staffing levels are met while meeting budget. Manage attendance, call outs and tardiness.
Maintain 100% compliance with all relevant policies, EEO, labor, HR, wage and food safety laws and regulations.
Manage staff incentives, including but not limited to programs such as employee of the month or internal contests.

Operations and Sales

Track sales against budget, execute strategies for increasing sales, while maintaining communication with the team. Manage and track voids, discounts, and any financial inconsistencies.
Monitor food inventory and adjust pars to eliminate waste and avoid 86ing items.
Meet financial goals, such as but not limited to revenue, labor cost, COGS, etc.
Be knowledgeable with troubleshooting restaurant equipment issues to avoid the use of external technicians when necessary.
Comply and enforce DOH regulations and sanitation standards when performing cleaning tasks, preparing food, and serving beverages. Follow and lead uniform and hygiene standards.
Attend and lead manager meetings and participate in routine leadership calls. Actively engage in the agenda and transition action items to positively impact store performance and culture.

REQUIREMENTS:

3-5 years restaurant general manager role experience preferred.
Personable and enjoys working with guests and leading a diverse team.
Passion for food, hospitality, and providing an exemplary guest experience.
Proficient in a variety of technology systems including Google suite (email, calendar, documents and sheets) and ability to learn and adapt to new systems quickly
Availability to work a minimum of five days per week. Extended hours and/or a sixth day may occasionally be required. Weekends, day shifts and evening shifts may be required.

PHYSICAL REQUIREMENTS:

Ability to stand for long periods of time (6 or more hours per shift)
Ability to bend, crouch, push/pull and lift/lower objects ranging 20-50 lbs.
Must possess dexterity to to reach for, grasp and manipulate objects
Ability to regularly move around the restaurant with full range of mobility
Ability to withstand occasional hot/cold exposure
Must be comfortable repeating the frequent motions
Must be able to bend and reach overhead often
May be required to work in tight spaces
Must maintain near constant communication with multiple people
Close vision, distance vision, and peripheral vision is required
Must be able to sit, squat and kneel occasionally
Must be able to work in a constant state of alertness and safe manner

BENEFITS:

SALARY: $75,000 - $85,000 base salary, plus bonus
Health benefits
401K
Great hours
EOE: we embrace diversity and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

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