- Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.
- Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage)
- Knowledge of database procedures used for documenting and querying reported incidents
- Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers).
- Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems
- Knowledge of measures or indicators of system performance and availability
- Knowledge of systems administration concepts
- Experience with the operations and processes for diagnosing common or recurring system problems
- Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly
- Knowledge of workflow automation as it relates to SharePoint Content Management
- Skill capturing corrective actions in the form of "lessons learned" and submitting documentation required to support Configuration Management (CM).
- Skill simulating or recreating end-user problems with voice, file & print services, desktop & room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes.
- Skill in conducting open source research for troubleshooting novel client-level problems
- Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation
- Skill in testing and configuring network workstations and peripherals
- Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system
- Skill in SharePoint services; assisting users with setting up sites and content management
- Skill in creating business workflows in support of SharePoint Administration
- Active Secret Clearance
- Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience.
- Six (6) years of general experience is considered equivalent to a Bachelor's Degree.
- Three (3) years of general experience is acceptable with a Master's Degree.
- One (1) year of general experience is required with a PHD.
- Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD M, DoDD , and Army Regulation Security +)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement (metropolitan areas)
-
Helpdesk Specialist
3 weeks ago
Agil3 Technology Solutions Forest Park, United StatesAgil3 Technology Solutions (A3T), a fast-growing firm, specializes in IT/Digital Modernization, Cyber Security, NextGen IT, and Emerging Technology services. We provide customer-centric services and focus resources to exceed expectations; and ensure our customers, employees, and ...
-
IT Helpdesk Specialist
3 weeks ago
Bowhead Atlanta, United StatesOverview · IT Helpdesk Specialist (HHSIT : · Bowhead seeks an IT Helpdesk Specialist to provide support via the IT Help Desk to FDA employees across six (6) regions in the United States: Mid-Atlantic, Northeast, Southeast, Southwest, Central, and Pacific. They will be providing ...
-
IT Helpdesk Specialist
3 weeks ago
Booz Allen Hamilton Atlanta, United StatesProvide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply advanced consulting skills and extensive technical expertise, including full industry knowledge. Develop innovative s IT, Specialist, Help Desk, Op ...
-
Helpdesk Technical Support Specialist
3 weeks ago
C2 Educational Systems Inc Duluth, GA, United StatesIT Support Analyst · About C2 Education · C2 Education is the premier enrichment provider in the $25 billion tutoring industry. For over twenty years, the company has helped over 100,000 students improve test scores and GPA and gain admission to their dream colleges. C2's uniqu ...
-
System Administrator
1 week ago
Atlantic Group Alpharetta, United States-No visa sponsorship available. · -No third party resumes will be accepted. · -Must haves: Azure, Jira, O365, Sharepoint, LAN Networking basics (troubleshooting configuration, etc) · -There are 5 service desk specialists on this team that eventually this resource would be leadin ...
-
Network Specialist- Commercial Activations
3 days ago
Tetra Tech BlueWater Whitehall, United States Full timeOverview · BlueWater Federal is looking for a Network Specialist to support the activation phase of the provisioning process within the DISA standards. · ResponsibilitiesUtilize government supplied change management database(s) and tools to interpret, organize, manage, and activ ...
-
Network Specialist- Commercial Activations
1 week ago
Tetra Tech BlueWater Whitehall, United States Full timeOverview · BlueWater Federal is looking for a Network Specialist to support the activation phase of the provisioning process within the DISA standards. · ResponsibilitiesUtilize government supplied change management database(s) and tools to interpret, organize, manage, and activ ...
-
GeorgiaGov Conyers, United StatesThe Georgia Department of Driver Services (DDS), Regulatory Compliance Division, is seeking a qualified candidate for the position of Safety and Compliance Specialist 2 within its CDL Unit. THIS POSITION IS GRANT FUNDED. · Under limited supervision, the incumbent will be respons ...
-
Yardi Systems Specialist
2 weeks ago
The Integral Group LLC Atlanta, United StatesEssential Job Functions · * Monitor and review the QA analysis reports of the daily operations of the IPM operations software system that is provided by the Quality Assurance Systems Analysis. · * Operate the YARDI helpdesk that is design to promote "excellence" in the working ha ...
-
Network Specialist- Commercial Activations
3 weeks ago
BlueWater Federal Solutions Whitehall, United StatesOverview · BlueWater Federal is looking for a Network Specialist to support the activation phase of the provisioning process within the DISA standards. · ResponsibilitiesUtilize government supplied change management database(s) and tools to interpret, organize, manage, and acti ...
-
Network Specialist- Commercial Activations
1 week ago
BlueWater Federal Solutions Whitehall, United StatesJob Description · Overview · BlueWater Federal is looking for a Network Specialist to support the activation phase of the provisioning process within the DISA standards. · ResponsibilitiesUtilize government supplied change management database(s) and tools to interpret, organi ...
-
User Support Specialist
8 hours ago
CACI International Atlanta, United StatesUser Support Specialist · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: NACI · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · What You'll Get to Do: · This field will auto-fill based on Jo ...
-
Sr. IT iQuote Training
14 hours ago
Omni Inclusive Atlanta, United StatesJD: · Reporting to the Sr Manager, IT Consumer Commercial Systems, the Senior iQuote Training & Support Specialist will work as part of a team responsible for developing and delivering training content that satisfies the learning needs of the MachONE Foundation iQuote team and al ...
-
Help Desk Support Specialist
2 weeks ago
TechTalent Squared Atlanta, United StatesAs a Help Desk Specialist 1, you will be the first point of contact for technical support within the organization, providing assistance and resolving technical issues for users through various intake methods including phone, email, and in-person requests. This role requires a met ...
-
Mobility Solutions Specialist
2 weeks ago
Vatic Outsourcing Atlanta, United StatesJob Description · Job DescriptionSalary: · Position: Mobility Solutions Specialist · Organization: Mobility Solutions · Classification: Non-Exempt · Reports to: Manager of Mobility Solutions · Job Description: The Mobility Solutions Specialist will serve as a specialized role ...
-
LMS Member Support Specialist
3 weeks ago
Atlanta Speech School Atlanta, United StatesRollins Center for Language and Literacy-A Program of the Atlanta Speech School · LMS Member Support Specialist · The Atlanta Speech School provides an unmatched opportunity to learn from both peers and experts in the field, and to contribute to the School's growing body of knowl ...
-
Technical Support Engineer
3 weeks ago
Berry Appleman & Leiden Atlanta, United StatesMust report to the Atlanta office full-time. · Who we are: · BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying o ...
-
Program Specialist
2 weeks ago
Centers for Disease Control and Prevention Atlanta, United StatesSummary This detail opportunity is the temporary assignment of an employee to a different position or set of duties for a specified period when the employee is expected to return to his/her regular duties at the end of the assignment. A temporary promotion may available. Contract ...
-
Program Specialist
2 weeks ago
Centers for Disease Control and Prevention Atlanta, United StatesDuties · As Program Specialist, you will: · Coordinate schedules, meeting agenda, development and tracking of action items for senior management level officials within the Division's Office of the Director. · Assist program officials in defining the level and kinds of services ...
-
Public Health Advisor
2 weeks ago
Department Of Health And Human Services Atlanta, United StatesSummary · As a global leader in public health & health promotion, CDC is the agency Americans trust with their lives. In addition to our everyday work, each CDC employee has a role in supporting public health emergency management, whether through temporary assignments to emergenc ...
Helpdesk Specialist - Ellenwood, United States - Agil3 Technology Solutions (A3T)
Description
Job Description
Job DescriptionAgil3 Technology Solutions (A3T), a fast-growing firm, specializes in IT/Digital Modernization, Cyber Security, NextGen IT, and Emerging Technology services. We provide customer-centric services and focus resources to exceed expectations; and ensure our customers, employees, and other stakeholders are the focal point of all decisions and actions.
Join A3T and watch your career soar
Job Description:
The Helpdesk Specialist addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries.
Duties & Responsibilities:
Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an "All-Star Entrepreneur", A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine "As a go-to Women-Owned Cybersecurity company in US and internationally". As part of our growth, we are looking for YOU to join our growing team.
A3T offers excellent benefits to enhance the work-life balance, including:
It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.
Powered by JazzHR
M026u5IxOj