- Monitor and review the QA analysis reports of the daily operations of the IPM operations software system that is provided by the Quality Assurance Systems Analysis.
- Operate the YARDI helpdesk that is design to promote "excellence" in the working habits of the IPM staff with the utilization of the operations software data database.
- Troubleshoot and resolve all areas of Yardi regarding the data integrity of the operations software system.
- Communicating and identifying to the on-site staff the discrepancies in the operations software data.
- Monitor and Operations of process for the HUD PIC data, XML, Mitas data and other system reports that govern the day to day operations.
- Oversee all conversion processing for each property site.
- Review monthly pre-close process for quality assurance purposes to ensure that the monthly close out process accuracy.
- Obtaining pre-audit information from the Yardi database (Rent Rolls, Work Orders etc.)
- New hire training of Yardi database's (Voyager, Rent Café, PayScan and Resident Shield)
- Monitoring reputation analytics reports across Yardi interface platforms.
- Monitoring of the ILM Database
- Monitoring of the Aspire (Integral University) Database
- Monitoring of the Social Media Database (Instagram and Facebook)
- Quality Assurance (Yardi Voyager, PayScan, Rent Café Affordable, Rent Café PHA etc.)
- Create processes and procedures to improve the quality and integrity of the operations software data
- Month End Close Review
- Two to four years Yardi Voyager Affordable experience
- Two to four years experience in apartment management/accounting.
- Have experience with handling customer service.
- Minimum of High School Diploma
- Compliance certifications and or willingness to obtain certifications as needed and required by governing agencies.
- Positive attitude and people oriented.
- Must have the ability to work with and understand persons of all ethnic and educational backgrounds.
- Must be able to communicate clearly and effectively (by telephone and written correspondence).
- Must possess valid documentation to establish identity and U.S. employment eligibility.
- Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment.
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Yardi Systems Specialist - Atlanta, United States - The Integral Group LLC
Description
Essential Job FunctionsAs an equal opportunity employer, The Integral Group recognizes that our strength lies in our people. We are committed to diversity.