Network Specialist- Commercial Activations with Security Clearance - Whitehall, OH, United States - BlueWater Federal Solutions

Description

Job Description Overview BlueWater Federal is looking for a Network Specialist to support the activation phase of the provisioning process within the DISA standards
Responsibilities

• Utilize government supplied change management database(s) and tools to interpret, organize, manage, and activate network requirements for DISA customers.
• Support the Activations phase of the Provisioning Process within DISA standards, specifically from a commercial lease standpoint

Read and interpret Telecommunications Service Requests and Telecommunications Service Orders.

• Work closely with vendors and contracting liaisons to ensure timely and accurate circuit delivery.
• Establish and maintain communication with customers via phone and email

Coordinate between customers, vendors, and other DISA offices to troubleshoot and activate commercial circuits.

• Update and maintain accurate circuit records in change management databases

Research and communicate service delivery delays.

• Assist senior staff as required and ensure customer requirements and project milestones are met

Qualifications

• Associates degree and 4+ years in Information Technology is preferred
• Must have an active Secret clearance or the ability to obtain one.
• Experience with one or more of the following: technical writing, helpdesk, information gathering, and network troubleshooting

Good customer service skills.

• Proficiency in one or more of the following: DSF, WWOLS-R, MSS, ITSM ticketing software, Smartsheet, circuit path routing / networking is preferred
• CompTIA Net+ Certification is desired At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success

BlueWater's employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities
BlueWater Federal Solutions is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.