Lead UX Researcher, Retail - San Francisco, United States - Square Up

Square Up San Francisco, United States

3 weeks ago

Description

**Lead UX Researcher, Retail**

San Francisco, CA

Employees can work remotely

Full-time

Alternate Location: New York, United States

**Company Description**

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. Were working to find new and better ways to help businesses succeed on their own termsand were looking for people like you to help shape tomorrow at Square. **Job Description**

We are seeking an individual contributor UX researcher to partner with Product and Design teams on Square for Retail. You will span across many different surfaces throughout the Square product ecosystem, from Retail Point of Sale, our public facing website, our manager tools, and other product areas across Retail and internal teams. However, the work doesn't stop with our software and we strive to put ourselves in the shoes of our customers to find innovative new ways to help them run their business.

UX research plays an essential part in every step of our design and product development process. As a senior UX researcher, you will provide an unbiased look into qualitative and quantitative data to help guide decisions and next steps. You will design research plans that gather evidence ensuring our product decisions are made with insight from our customers, mitigate risk, and ultimately guide our design and product decisions to the best solution.

**You will:**

Attend team meetings, design reviews, and other avenues to identify and drive opportunities for us to learn and make better decisions

Design, coordinate, and source participants for user research projects

Summarize and present relevant insights to a variety of partners

**Qualifications**

**You have:**

At least (7) years of relevant professional experience

Understand strengths and weaknesses of different research methods, including when and how to apply them and examples of use of these different methods

Have excellent survey design and analysis skills

Experience with the whole product lifecycle from early stage to launch and beyond

Experience evaluating and testing digital and physical products

**Additional Information**

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

**Perks**

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage

Retirement Plans

Employee Stock Purchase Program

Wellness perks

Paid parental leave

Paid time off

Learning and Development resources

Were working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

**Perks**

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage

Retirement Plans

Employee Stock Purchase Program

Wellness perks

Paid parental leave

Paid time off

Learning and Development resources

*Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.*

Lead UX Researcher, Retail

San Francisco, CA

Full-time

Lead UX Researcher, Retail

1 week ago

Cash App Investing LLC San Francisco, United States

**Lead UX Researcher, Retail** · * San Francisco, CA · * Employees can work remotely · * Full-time · * Alternate Location: New York, United States · **Company Description** · Square builds common business tools in unconventional ways so more people can start, run, and grow their ...
Senior Software Engineer, Machine Learning

4 weeks ago

DoorDash San Francisco, United States

About the Role · We're looking for a passionate Applied Machine Learning expert to join our team. As a Senior Machine Learning Engineer, you'll be conceptualizing, designing, implementing, and validating algorithmic improvements to the growth and personalization experiences at th ...
Marketing Manager

2 weeks ago

Boston Properties, Inc San Francisco, United States Full time

Primary Purpose of Position: · Manage marketing, promotions, events, customer service and public relations efforts to enhance the value and experience of customers and visitors within assigned properties. · Essential Functions: · Marketing · Manage advertising, branding, event ...
Experienced Development and Asset Management Analyst – San Francisco

2 weeks ago

Tishman Speyer San Francisco, United States Full time

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the beli ...
Senior Product Designer

1 week ago

Rithum San Francisco, United States

RithumTM is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations ac ...
Business Development Manager San Francisco

2 weeks ago

Keller Executive International Search San Francisco, United States

This is a remote position. · Our client designs, manufactures and installs automated conveyor systems for distribution centers, retail stores and industrial laundries. Their conveyor systems are often tailor-made. Their sales are mainly centered in the USA and Canada, but they al ...
Associate Brand Manager, SVEDKA

2 weeks ago

Constellation Brands San Francisco, United States Full time

Job Description · Company Summary · We're the producers, creators and marketers of beer, wine and spirts brands that people love. At Constellation Brands, we're driven to push boundaries and think beyond today to deliver products and experiences that resonate now, tomorrow and ...
Analyst, Category

1 week ago

Constellation Brands San Francisco, United States Full time

Job Description · Company Summary · We're the producers, creators and marketers of beer, wine and spirts brands that people love. At Constellation Brands, we're driven to push boundaries and think beyond today to deliver products and experiences that resonate now, tomorrow and ...
Desktop Support

2 weeks ago

TEKsystems San Francisco, United States Contract

Title: Desktop Support Technician · Terms: 12-24 Month Extendable Contract · Target compensation: $35-38/hr. · Location: San Francisco, CA (MUST SIT ONSITE) · Target Start Date: TBD · Company Size: Enterprise Retail Organization · Notes: This is an ONSITE position in San Fr ...
Senior Software Engineer, Machine Learning

6 days ago

DoorDash San Francisco, United States

About the Role · DoorDash is building the world's most reliable on-demand, logistics engine for delivery. We are continuing to grow rapidly and expanding our Engineering offices globally We are looking for Software Engineers, Machine Learning to build and maintain a large scale 2 ...
Associate Acquisitions Editor – HCR

4 weeks ago

HarperCollins Publishers Silicon Valley, United States

Overview · HarperChristian Resources is committed to building a diverse and inclusive team and highly values diverse backgrounds and insights that fuel our innovation. · HarperChristian Resources (HCR) is looking for an Associate Acquisitions Editor to join our dynamic team. HCR ...
Account Executive& GTM

2 weeks ago

Zensors San Francisco, United States Full time

As an early go-to-market (GTM) Account Executive for Zensors, you will have the rare opportunity to influence the strategy of our nascent go-to-market team. · You'll be responsible for partnering with our highest potential retailers and airports to understand their needs and det ...
Job Captain

1 week ago

SGPA Archiecure ad Plaig San Francisco, United States Full time

SGPA Architecture and Planning is a leading architectural firm with offices in Southern, Central, and Northern California. For over 50 years, we've become specialists in a variety of project types, including master planning, retail, mixed-use, multifamily residential, senior livi ...
Product Marketing Manager

4 weeks ago

IC Resources San Francisco, United States Full time

Strategic Product Marketing Manager · Bay Area (Office-Based) · Company Overview: · The company is a leading provider of wireless power solutions, specialising in RFID systems, low-power communications, energy harvesting, and battery technologies. With a focus on innovation and m ...
Staff Accountant

4 weeks ago

Procore Technologies California City, United States Full time

Job Description · Procore is looking for a Staff Accountant to join our team. In this role, you'll perform daily tasks, account analysis, and month-end closing activities to support the Accounting team. You'll be working in a number of different areas of the accounting close proc ...
Consignor Pricing Associate, Fine Jewelry and Watches

2 weeks ago

The RealReal San Francisco, United States

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our ...
Director - Commercial Mortgage Originations

2 weeks ago

New York Life Insurance Co San Francisco, United States

Location Designation: Hybrid - 3 days per week · When you join New York Life Investments, a wholly owned subsidiary of New York Life Insurance Company, you are joining a global investment company with a long history and passion for career development, innovation, collaboration, ...
GL Accounting Manager

2 weeks ago

Handshake San Francisco, United States

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized o ...
Reporter – Carbon Markets

3 days ago

Dow Jones Silicon Valley, United States

Job Description · : About Our Organization: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unr ...
Staff Frontend Engineer

2 weeks ago

Handshake San Francisco, United States

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized o ...

Lead UX Researcher, Retail - San Francisco, United States - Square Up

Description