- Perform daily outreach to prospective patients to enroll them with Concert Health.
- Respond to inbound calls and voicemails with the highest level of proactivity and customer service.
- Utilize a variety of electronic medical record software for notes and documentation of patient calls.
- Explain medical benefits thoroughly to patients during the enrollment process.
- Answer patient questions relating to the enrollment process, billing, scheduling, etc.
- Participate in post-enrollment follow-up activities.
- 60+ inbound & outbound calls per day
- 2+ years of sales and/or customer service position, healthcare experience preferred.
- 1+ year of call center experience preferred.
- Bilingual (English/Spanish) preferred.
- Understanding of electronic medical records software, Salesforce or Zendesk
- Demonstrate the ability to problem-solve and multi-task in a fast-paced environment.
- Excellent verbal and written communication skills.
- Patient focused being proactive and empathetic.
- Collaborative Care experience a plus
- Direct patient care experience a plus
- Healthcare billing or revenue cycle operations a plus
- Full - Time 40 hours/week fully remote position
- Monday - Friday 10am-6:30pm or 11am-7:30pm Eastern Time
- $20 - $25//hour based on experience and geographic location
- Fully remote work environment
- A supportive and inclusive culture
- Excellent benefits package
- 401K, paid holidays, 3 weeks of PTO, and paid sick time
- Technology and all the tools you need to succeed
- Educational paid time off
-
Federal Contract System Specialist-Internship
3 weeks ago
Parsons Corporation Remote, United States Full timeDescription · : Parsons is looking for an amazingly talented Federal Contract System Specialist Intern to join our team In this role you will get to work with IT and Business stakeholders to resolve operational issues. · What You'll Be Doing: · Work with IT and Business stakeho ...
-
Audiology Technical Support Specialist
1 week ago
Sonova Remote, United StatesAurora, IL | United States · Hybrid · Monday through Thursday 10:30 am – 7:00 pm and Friday 10:00 am – 6:30 pm CST · Audiology Technical Support Specialist · In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not ...
-
Fin Proc Lead
1 week ago
Maximus Remote, United States Full timeGeneral information · Job Posting Title Fin Proc Lead Date Friday, May 3, 2024 City Remote Country United States Working time Full-time Description & Requirements · Maximus is looking for a Team lead to help support the Financial Reconciliation team Essential Duties and Re ...
-
AI Sales Specialist
1 week ago
Zendesk Remote, United States Full timeJob Description · As an AI Sales Specialist in this quota-carrying role, you will play a pivotal role in achieving our bookings target and driving the sales growth and adoption of our cutting-edge AI solutions. Your primary responsibilities encompass two key areas: to be fully ac ...
-
HR Systems Specialist, Workday
1 week ago
Parsons Corporation Remote, United States Full timeDescription · : Parsons is looking for an amazingly talented HR Systems Specialist, Workday to join our team In this role you will support Workday as part of the HR Systems and Analytics team, focusing on the areas of Talent Acquisition/Recruiting and Learning. Responsibilitie ...
-
Director, HR Business Partner
3 weeks ago
Otis College of Art and Design Remote, United States Full timeDate Posted: · Country: · United States of America Location: · OTMAH: Massachusetts Home Office Remote Location, Remote City, MA, 06032 USA Director, HR Business Partner (HRBP) · Role Overview: · We are looking for a highly motivated HR leader to provide business partner s ...
-
Academic Design Manager
2 days ago
Imagine Learning Remote, United States Full timeDescription · Position at Imagine Learning Great Purpose. Great People.Great Opportunities. · At Imagine Learning weempower potentialby creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together ...
-
Pfizer Remote, United States Full timeROLE SUMMARY · All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values d ...
-
Dir, Technical Product Management
1 week ago
Otis College of Art and Design Remote, United States Full timeDate Posted: · Country: · United States of America Location: · OTINH: Indiana Home Offices Remote Location, Remote City, IN, 47441 USA Otis Elevator Company is searching for a seasoned and motivated Director of Technical Product Management to drive the evolution, innovation ...
-
Professional Development Operations Specialist
11 hours ago
Imagine Learning Remote, United States Full timeDescription · Position at Imagine Learning Great Purpose. Great People.Great Opportunities. · At Imagine Learning weempower potentialby creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together ...
-
PRN Care Navigator
4 weeks ago
Crossover Health Remote, OR, United StatesAbout Crossover Health · Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare-Primary He ...
-
Python Developer
2 weeks ago
Codeworks L.L.C Remote, United StatesJob Description · Job DescriptionNo C2C · Come join an IT consulting and placement firm recognized for quality, integrity, and agility. Codeworks is a lean, efficient staffing firm that is responsive and flexible toward its people while offering competitive compensation, healthca ...
-
Python Developer
2 days ago
Codeworks L.L.C Remote, United StatesJob Description · Job DescriptionNo C2C · Come join an IT consulting and placement firm recognized for quality, integrity, and agility. Codeworks is a lean, efficient staffing firm that is responsive and flexible toward its people while offering competitive compensation, healthca ...
-
Results Specialist
2 weeks ago
BDS Connected Solutions Remote, United StatesAt a Glance · Are you attentive to details that others might miss? Do you like to think outside of the box and find new and better ways to get things done? Are you tech-savvy and skilled in Microsoft Excel? We are growing our network of agile, driven, and detail-oriented Results ...
-
Results Specialist
2 weeks ago
BDS Connected Solutions, LLC. Remote, United StatesAre you attentive to details that others might miss? Do you like to think outside of the box and find new and better ways to get things done? Are you tech-savvy and skilled in Microsoft Excel? We are growing our network of agile, driven, and detail-oriented Results Specialists fo ...
-
Senior Pastor Specialist
3 weeks ago
Lifeway Remote, United StatesLifeway is hiring a full time Senior Pastor Specialist. In this role you will serves as a thought leader and a relationship builder for ministry to senior pastors representing Lifeway to leaders in the evangelical church. You will build and connect with networks of senior pastor ...
-
Senior Pastor Specialist
3 weeks ago
Lifeway Remote, United StatesOverview · Lifeway is hiring a full time Senior Pastor Specialist. In this role you will serves as a thought leader and a relationship builder for ministry to senior pastors representing Lifeway to leaders in the evangelical church. You will build and connect with networks of sen ...
-
Print Administrator
1 week ago
Pomeroy Technologies, LLC. Remote, United StatesJob Description · Job DescriptionJob description · Core Function: · This role is performed by providing Output Management Services to support external and internal accounts. Activities include providing primary output support for Mainframe systems. Job responsibilities for this r ...
-
Clinical Informatics Specialist Sr
3 weeks ago
MultiCare Health System Remote, United StatesYou Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mis ...
-
Global Patient Services Supervisor
3 weeks ago
Shriners Childrens Hospital Remote, United StatesCompany Overview · #LI-Remote · Shriners Children's is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that v ...
Patient Connection Specialist - Remote, United States - Concert Health
Description
Concert Health is hiring
Concert Health's Collaborative Care Model makes it possible for individuals to receive the care they need while giving primary care providers an avenue to expand services and deliver high-quality integrated care. Our Mission is to build the country's best behavioral health medical group, using the Collaborative Care model and enabling a world-class technology platform. Our Vision is that everyone deserves access to high-quality behavioral health services alongside their primary care provider.
Concert Health is looking for a Patient Connection Specialist. The Patient Connection Specialist will report to the Director of Patient Engagement. This role is part of the larger Patient Connection team that interacts with patients to help enroll them into Concert Health's Collaborative Care program. This role uses rapport building, active listening, and critical thinking to qualify patients and help guide them through the enrollment process. The Patient Connection Specialist is a critical player in assisting patients in accessing high-quality care as well as meeting company goals. This person should be proactive, empathetic, and highly self-motivated.
This is a high call volume (inbound and outbound) position.
Responsibilities
Qualifications
Schedule
What We Offer
Come As You Are - You Are Welcome Here
Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.
